Archive for May, 2011

Addition to the Bank Holiday shopping list

Friday, May 27th, 2011

Congratulations! You, like all of us here at Mount Street’s sharpest shooting digital PR agency, have made it. Now we get three days off to do pretty much whatever takes the moment’s fancy… within reason, of course.

The weather outside the window’s not looking too pleasant, so here’s hoping for an improvement tomorrow, allowing for some outdoor action. If that doesn’t happen there’s always the old T.V., which might seem in more urgent need of replacement after feasting your eyes on the latest ad for Samsung from CHI & Partners at The Drum.

We could only put the teaser below, which is currently causing a bit of a stir online in its own right, so to clarify everyone jumps on the Eurostar, puts the  flatscreens in the windows, and enjoys travelling through the Arctic, India, and other far flung places. OK, so it’s not realism, and if it were there would have to be rules in place forcing strangers sitting opposite each other to agree on what to watch. But still, if you’re looking for an innovative way to deliver the message that a modern TV is real-life perfect then this is a beautiful example of how to do it. Enjoy the weekend.

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Everybody’s talking about it

Thursday, May 26th, 2011

Trending is one of those new, social media enabled words that actually serves a purpose. Before Twitter all we could really say is that a lot of people were all showing interest in something. Now that can be phrased to become a lot more succinct, which is obviously useful when you only have 140 characters to play with.

Public relations agencies in Manchester, Malaysia, and everywhere in between have to think about these trends every day. Whether it’s ‘unnamed’ footballers falling from grace, PlayStation’s ongoing security nightmare, or Beyonce on American Idol. But today there’s something a little less scandal and popcorn based on the menu, as the world and their dog seem to be talking digital futures.

It’s no surprise, given the subject is rarely far from the lips of anyone vaguely associated with the media. But over the last week or so it seems like some pretty important job titles have been making some relatively important statements, suggesting a collective decision has been made to start putting money where before there was merely hot air.

First up there’s David Abraham, Chief Executive of Channel 4. As Media Week reported on Tuesday, the chap in question gave a talk at the Royal Television Society recently, and claimed his network would be adding a ‘fourth dimension’ over the coming years, looking to exploit all available technologies in the process, and deliver a more personal experience to viewers. The plans will, of course, also aim to encourage advertising revenue through innovative business models, with those in the driving seat looking to build on the 12.5 per cent year on year ad growth C4 announced recently.

And then there’s the Secretary of State for Culture, Media and Sport- Jeremy (we still remember BBC-gate) Hunt, who has proposed a new Communications Bill. The review period began last week, as the government tries to gain a better understanding on what the UK needs to guarantee sustainable growth within its digital and content industries, with deregulation another hot topic. A Green Paper will be published by the end of this year, followed by consultations with a view to drafting the White Paper by April 2013.

Whether they find that most British media outlets believe the country needs more large-scale ownership deals, such as BSkyB, remains unclear, but this is certainly a more positive approach than has previously been taken when it comes to future-proofing these increasingly volatile business sectors. If one thing is for sure, it looks set to be a busy few years for Ofcom.

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Future advertising prospects skyrocket online

Friday, May 20th, 2011

Like any other public relations agency we spend hours observing the ever-changing face of the media world. Because in the current climate you need to keep a constant eye on the prize if there’s any hope of taking away even a fraction of the spoils.

Just last week we mused from Mount Street on the prospects of digital publishing, what with the unbelievably appealing iPad 2 now available to own and love, Kindle’s ongoing success, and the burgeoning tablet market overall opening the floodgates for magazines and newspapers to start selling copies on the new formats. Now, quick as a flash, there’s more proof that a few specks of light are piercing the dark tunnel of print, if the recent figures from Future Publishing are anything to go by.

OK, so first and foremost it’s bad news, with a 45 per cent fall in pre-tax profits. However, look a little deeper and you see that in the UK the consumer giant, responsible for the likes of Total Film, Classic Rock, Metal Hammer, Edge, PSM3, and Mountain Biking UK, has actually seen a two per cent increase in advertising, with the sale of digital space growing by 44 per cent, year on year.

Now this isn’t to say there hasn’t been a painful drop in income of all types for the print side of the business, but the news can also be seen as further evidence that there is a great deal of potential for words and pictures to survive on paper, if they are mainly read on a screen. In short, those running the engine rooms must look to transfer the weight of responsibility from the old business model, to the most obvious one to have emerged from the 21st Century so far.

Of course the old faithful may spit on the concept that digital should be the foremost interest of a once traditional publishing house. But look at the numbers here- Future currently offers 60 titles on the iPad, a platform still in its infancy, and brings in £100,000 per month from sales. That’s quite low, but these are early days and so the figure can’t be sniffed at, particularly in a world where media news usually comes in the form of a balance sheet awash in red ink. And the same theory can be applied to a host of industries- if there’s a chance of competing tomorrow then the very best of what we have today has to be embraced, whether that’s via mobile media campaigns, faithful online communities, or electronic glossies.

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Don’t Panic Ensures PR Professionals are Thinking

Thursday, May 19th, 2011

Last Thursday (12/05/11) Manchester based events management agency Don’t Panic took over the beautiful venue of the British Library for the first ever Think event.  Bringing together sector leaders that were chosen by industry practitioners (through conversations with friends and questions posed through Quora and LinkedIn) they were given free reign to talk about a topic they found interesting.

The industry leaders included:

Martin Thomas (@crowdsurfing)

Mark Borkowski (@MarkBorkowski)

Julia Hobsbawn (@juliahobsbawm)

Rob Brown (@robbrown)

Alex Aiken

Hugh Davies

Dominc Burch (@dom_asdaPR)

Tim Johns (@oratotim)

Robert Phillips (@citizenrobert)

Colin Byrne (@capbyrn)

Sally Costerton (@sallycosterton)

Drew Benvie (@drewb)

With conversations taking on everything from social media, Public Sector PR to a topic which I normally find thoroughly dreary – gender in PR; however Sally Costerton to her credit made this topic entertaining and enlightening. So we’ve put together this blog to let you share in some of the insight and topics that are important to the PR world as discussed at Think 11.

We’ll start with something close to the heart of this agency, social media and two talks, the first entitled Twitter vs PR: Nail in the Coffin or Silver Bullet? Delivered by Drew Benvie, it explored the impact of Twitter upon the Public Relations industry, one that has been ever changing since it first began in the 1920s. This topic might sound a little scary considering it was being delivered to a room full of PR practitioners but ultimately the final thought of this topic was a positive one. Yes, Twitter and other social media has and is changing the practice of Public Relations but the key to this change is for practitioners to be actively engaged in social media rather than relying on tools to deliver them information.

The second social media talk was delivered by Rob Brown and called Social Media: The Industry’s Carpe Diem Moment. Now I’ll be honest I’m always inclined to find a little use of Latin interesting – blame the history degree. Anyway Rob raised a number of key points that were built on by Drew later in the day. The most important one may have been that Social media now provides all communications professionals with something they have always wanted; to be able to actively engage in a conversation with consumers allowing them to report problems but also to heap praise and commendation on brands. Ultimately however Rob and Drew emphasised the fact that social media can’t and doesn’t replace all traditional channels, it simply supplements them.

Lastly, a few more word’s on Sally Costerton’s presentation -  Exploding the Myth of the Glass Ceiling, as already mentioned I winced when I read the topic choice for a number of reasons:

1) It’s a topic I’ve never really been able to get my teeth stuck in to
2) Well see number 1. Oh and I’m a man so it doesn’t necessarily always feel relevant or engaging.

However, Sally’s approach of, as she put it, ‘breaking the secret female covenant’ was to my ears at least a fresh take on the topic. No more was it merely a case of ‘men are just sexist’ etc. Topics such as the social taboo of being a house husband and the almost self sabotaging nature of some women were interesting points raised by a woman who is very much tackling the issues head on.

Overall, it was a thoroughly interesting day with a diverse range of practitioners from all aspects of the profession -agencies, client side and the public sector. However the most important thing I feel I should say in this blog is a big thank you, to Nicky Wake and her team at Don’t Panic (hyperlink) who once again put on an event that was informative, enlightening, fun and had great food!

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Turning the tables on GPS social media

Friday, May 13th, 2011

It’s Friday again on Mount Street, meaning the weekend is just around the corner. Over the next few days music will be danced to, drinks drunk, shops bought out and meals indulged in. So like anyone working in public relations, with a penchant for digital PR, we’re going to be monitoring the usual channels to see what places people are checking out, as and when they check in.

We preach the gospel of location-based social networks on a regular basis as devout believers in the mobile media future. And now the goal posts have shifted again, with more power being placed in the hands of consumers. In short, Foursquare Explore arrived a little while ago, followed more recently by the developer’s API for third parties.

What? Well, basically, the popular network that offers rewards to users for spreading information on the best bars, restaurants and more, added a couple of extras. Firstly, a new Leaderboard looks to increase competition between users by showing the comparative points accrued by you and your friends over the last seven days, in turn opening the door to some interesting promo potential, not to mention friendly rivalries.

All very interesting, but the real talking point is the new Explore option. Click on it and you will receive suggestions of places to visit next, based on your current location and what your plans are. As such if you’ve been trying on clothes, and feel a little peckish, Foursquare can now provide a list of nearby cafes, delis, and fine eateries, based on reviews by people in your network. Furthermore, the more they visit an establishment, the higher up in the list of proposals it will feature when all eyes look to the handset for advice.

Brand loyalty, smartphone-related offers, and business affiliations are just a couple of the ideas that sprang to mind when this news hit. And no doubt in the time since the changes went live plenty of others have had the same thoughts, as this concept is almost guaranteed to take off in a huge way, not least now that Foursquare has allowed outside developers to use the functionality in their own web-based programmes (via the aforementioned API).

The number of users opting to Explore should explode then, suggesting customer care and online innovation will be even more vital when it comes to new marketing practices (as if the two weren’t already significant enough). Because there are countless campaigns that could be created to harness the potential in this rather huge development, but any efforts will be null and void if people in the physical world aren’t satisfied, and don’t come back again for more.

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The future’s bright, the future’s Apple white or black

Thursday, May 12th, 2011

At least that’s what publishers may be thinking, if the details passed on to us from our esteemed friends at media buying and planning specialist Feather Brooksbank are taken into account. Because two elections and a new picture on the calendar weren’t the only items on the public relations and marketing agenda when May arrived.

The Audit Bureau of Circulation (ABC) is responsible for amassing data on print titles in the United Kingdom, with the organisation certifying and releasing circulation figures each month. These then influence the real value of advertising in any publication included in the research. Needless to say, there’s some serious weight in the numbers, with titles falling thanks to poor results in the league table.

As of May 1st the ABC began offering publishers the chance to submit app activity (such as on iPads and iPhones), for inclusion with print and web-based statistics, thus opening the door to a potential increase in the worth of advertising on these fledgling formats. There has, as of yet, been little confirmation as to who will choose to take part, though a recent article in The Guardian does have a few more details, including the fact that in the US this practice has been going on for more than a year already. It’s a relief to see things finally catching up on this side of the pond, and adds to the argument that if you’re not already thinking mobile media, then it’s probably about time you did.

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The Mount Street Times

Friday, May 6th, 2011

At the moment we have plenty to talk about, elections and referendums to one side. In and amongst the usual news coverage one of our clients recently received significant exposure on prime-time TV, which drove web traffic up 1,800%. Oh, and we were nominated for two worthwhile accolades.

Since celebrating our first Birthday things have been heating up here at SG HQ too. The number of businesses we work with increased, while PR professionals were sharpened during the first ever UK Social Media Manager’s Training Day, and web-savvy beans were spilt to staff at the Great Places housing trust.

Elsewhere people got to grips with the Facebook game we created for Panda Liquorice, and Butlers Farmhouse Cheeses enjoyed 15 minutes of fame on BBC 2. Meanwhile, pitch opportunities have been plentiful as new budgets became available, suggesting our sector remains strong as we polished off Quarter One.

This contrasts the high street, where HMV looks shaky, and even John Lewis revealed disappointing sales figures. But we’re confident about the future, and expect to be busy. Especially as last year’s Jaguar project, which we worked on with Journey9, won the Downtown Manchester In Business Best Marketing trophy, and we were shortlisted in TheBusinessDesk.com’s North West Business Masters awards.

So Rowena Fay will be indispensable. Our new senior account manager boasts eight years PR expertise, and joins after leading campaigns at industry giant McCann Erickson. With a wealth of high profile brands in her portfolio it will be a pleasure to have another innovative mind at work in our war room. That means next time you’re in Manchester there’s a new reason to say hello while we prepare our next newsletter, analysing Google +1 and Facebook’s new marketing website.

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Engaging fresh audiences, attracting new business

Friday, May 6th, 2011

It’s one of the biggest problems a brand can face. How do you break into new markets, without alienating your core customer base?

To celebrate Love Liquorice Day we recently embarked on a campaign to try and help a prominent, all-natural snack appeal to younger people. And the client made a huge impact thanks to a wild animal marauding through Manchester, and a little help from You Tube.

By filming a bear making his way from motorway to metropolitan city centre plenty of people were given more than a memorable introduction to the product, and not least those on their lunch break when the short was shot. So Panda Liquorice’s Panda Loose in Manchester video was a hit. As was the Facebook game we helped create for the company Page.

The online puzzle is perfect break-time fodder to say the least. It also proves that through intelligent, personalised use of social networks it’s possible to develop a relationship with this new audience. Because young people might not respond well to blatant advertising, but we’ve developed a loyal following for Panda on Facebook with levels of response well above average. So when we asked fans to swap their Facebook profile picture for the brand’s, the response was fantastic.

The modern consumer is wise to traditional marketing, and no group more so than the under-30s. Realising this is essential. Appealing to them goes much further than computer games and viral videos though. Panda has been adding to its range to become more youth friendly for some time, meaning when fresh eyes focus they see something worth buying. New Product Development, in this case the introduction of flavours like blueberry, raspberry and cherry, is nothing new, but it remains a highly effective way of broadening brand horizons.

It’s also an expensive business of course. Setting sights on the right targets, with a product the new customer wants, is the only recipe for success. And the core ingredients therein are focus groups and sample studies. Research reactions, whether positive or negative, and fine tune or re-write the concept to meet consumer demands and desires, before running with any idea.

Nothing’s worse than a great campaign for a poorly targeted product, except a terrible campaign for a terribly targeted product. These steps avoid such situations, so success will be all about the new push. For younger audiences we’ve shown how this can be done without huge expenditure, though the most important word of all is originality. It’s the only way to stand out in a crowded world wide web, and make people remember the name long after the subtle sell.

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Increasing influence with ease: From Facebook Pages to Foot Feed

Friday, May 6th, 2011

Do you find Facebook Pages frustratingly limited? Would you feel more capable of keeping up with location based social media if you had a dedicated management app?

If the answer is yes to either, then great. Because solutions are here. And as a PR agency in Manchester obsessed by all things interactive, we know both are well worth getting to grips with.

Several changes to Facebook Pages have been implemented, with three proving particularly relevant. These accounts are often used by businesses, but had previously been restricted to little more than a brand hosted fan hub.

Not any more. Users can now comment, and interact with others on the social network, under their company name. Better yet, switching between an individual administrator profile, and a business Page is easy. Simply click Account in the top right, select Use Facebook as Page, and start up a corporate conversation.

The other major alteration is to the masthead. This has also impacted on personal accounts, only with a Page the switch is potentially more problematic. A series of images now appear underneath the basic information, but the order these are displayed in cannot be defined. It means successful visual branding becomes complicated, so it’s up to you whether this encourages or restricts creativity. With a keen eye, and strong brand identity, this can be used to help you stand out.

You may also have noticed the tabs are gone. The result is that things can be harder to see, as the familiar navigation links have been removed, and replaced by a less-obvious column to the left. However, it is possible to turn this into a positive change with professionally designed pages- just ask us how.

Moving away from the world’s most popular social network, though not too far, Foot Feed is a fantastic new app. If you’re aware of social media dashboards like Hoot Suite then this will be familiar territory. Smartphone users are checking into restaurants, nightclubs, businesses and bars by the bucketload, and grabbing some great discounts in the process. But people are busy, meaning there’s less time to Tweet.

Foot Feed allows you to let the world know where you are on Foursquare, Gowalla, Facebook Places, Twitter, and Google Latitude, all at the same time. That also means multiple rewards, and recommendations from people using any and every of the aforementioned networks, suggesting consumers will love it.

In reverse, it offers a business up to five times the impact these GPS-dependent applications would individually. So whatever your opinion this makes perfect mass-marketing sense, as does the developer’s offer of an API to companies that want to add the multi-check in option to their own apps. Essential without a doubt, the only question we’re asking is what will they think of next?

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How to… compile a PR survey story

Friday, May 6th, 2011

We see them all the time. And not just because we’re a PR agency in Manchester that reads, and makes the headlines on a daily basis.

Eight out of ten women prefer colleagues to wear makeup. Over 60 per cent of people think they’re ‘hotter than average’. Magazines, newspapers, websites and newsletters are full of them. Statistics make people stop, and take note. That’s why we help our clients collate them. Getting your company’s name involved in a survey is a sure fire way to make consumers remember it. So, here are the basics of how to achieve that elusive coverage…

Start at the end

You’re making the news, though it’s important to remember you’re not making up the news. Begin by defining the ideal headline for the final story. This could even involve drafting a press release, and then deconstructing this into a series of questions that should give you the required results.

Be realistic

The media works in target audiences, so should you. The Daily Mail won’t run a story on community street art in Liverpool, but might take something about dogs. Read your chosen publication, and discover if it cares about your survey. If it does, you’ll be lucky to get the company name in the copy, so be clever with your title. Obvious salesmanship is off-putting, but the study should link to your brand.

Honesty is the best policy

It’s important to point out here that nobody likes a liar, and few people buy into blarney. Research and engineered questions that direct results might be best PR practice, but the evidence should never be falsified. Aside from potential legalities, it risks customer loyalty, and can shatter identities in an instant.

The right man (or woman) for the job

A spokesperson can be useful. This handpicked expert will give interviews, and becomes the voice of your brand and survey. So, two things are vital. Be confident anyone you approach will share the same viewpoint as the results (avoiding embarrassment with colleagues or clients), and brief them thoroughly. If they rant incessantly to journalists about irrelevancies they risk ruining a lot of hard work.

A picture tells a thousand stories

It’s been said before, and we’re going to make damn sure it gets reiterated. Image is king, make no mistake. No photography, no dice. We don’t mean profile shots of an MD and a high res logo either. Have well-shot, unbranded stills ready for when newspapers and magazines come knocking. Because when it comes to dealing with press, last minute is often the name of the game, so be prepared.

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