Archive for June, 2011

Not Always App-propriate

Thursday, June 30th, 2011

Peter Craven is the joint managing director of Madhouse Associates, a Manchester based integrated marketing agency which boasts Toyota and Motorola amongst it’s enviable client list. In this guest blog post Peter gives his opinion on following the latest marketing trends.

The media landscape is constantly changing, particularly with the incessant growth of the digital realm, making this a truly exciting time to be in marketing. It’s no surprise then that a lot of clients approach agencies wanting to be part of the latest marketing trends, whether that be apps for iPads and smartphones or new social media outlets. We believe each of these channels is brilliant for targeting specific audiences (and we’re as addicted to Angry Birds as the next person); however, unless it’s relevant to your sector or your company, why waste time and budget simply jumping on the bandwagon?

Too often clients want to follow the zeitgeist after hearing stats such as ‘over 10 billion apps have been downloaded’*, without first considering whether it’s the right route for their brand or communications strategy. How well will these new channels help them achieve their business objectives? What is the strategy and insight informing their investment? And how they will measure the return on that investment?

In the light of this constant development of new channels, we’ve found ourselves asking what sort of agency is best placed to serve clients’ needs. The fact that we are an integrated agency – able to act as an extension of each client’s marketing team, introducing a wide range of skills and insights as required in response to every brief – is our answer. Among our many strengths is the fact that we lead with strategic planning, and then have the resources to fulfill our proposals.

Because we are an integrated agency, we can take a wider look at each client’s business through our planning department, which in turn allows for the brand to remain at the heart of any strategy. It’s this that allows us to move way beyond the instant app-happy digital showboating, and consider the very best strategy according to every client’s specific requirements.

Perhaps it is enough to simply remember this: next time a marketeer approaches you and says, “Let’s make an app”, no matter how many great examples they can quote, it might not be the right move for your business. You need to assess how it will benefit your company and meet your stated business goals. And if you’re unsure, feel free to pick up the phone and we’ll see if we can help.

*Since the launch of the Apple App Store in July 2008 (www.apple.com/uk)
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Ad Wars: Attack of the clones

Thursday, June 30th, 2011

They say there’s nothing better than fresh thinking when it comes to marketing and public relations. That is, of course, very true, but when the familiar is used to create something new it’s equally impressive.

In art re-appropriation is the act of taking an icon and giving it new meanings. Arguably examples include Andy Warhol’s Campbell’s Soup Cans, wherein throwaway consumer items became priceless, and Greenpeace’s latest environmentalist onslaught, an international campaign that currently stands amongst the most daring we’ve seen in some time.

Rightly grabbing the social media and industry headlines, the charity targeted Volkswagen in response to the car manufacturer’s public persona as a ‘family brand’. Protesters hung banners over billboards in central London, while a video has gone viral, both of which use imagery symbolic of the company’s well received TV adverts featuring a child dressed as Darth Vader. In keeping with the Star Wars theme people are prompted to log onto
VW: The Dark Side and sign up to a petition.

As Marketing Week reported on Tuesday, a spokesperson for Greenpeace pointed to VW’s opposition to environmental laws as the catalyst for the attack, while the company’s representative said the automobile brand was shocked, and committed to cutting emissions. Whether an overreaction or just comment there’s not a chance people will forget this for some time, making it job well done for those responsible. Here’s the video.

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Shock switch for Smoking Gun MD Rick Guttridge: ‘Social media is a waste of time’

Friday, June 24th, 2011

I appreciate half of Britain is on Facebook, and networking is our favourite online activity. But some would achieve more without status updates and fickle trends.

Keeping up with technology is all well and good, but I often see a relentless hunger to compete with the Joneses when it’s not appropriate. Research is vital before launching into social media for business, and for more reasons that just ensuring the target market even uses Twitter. It’s essential to understand what can and can’t be done too, as ignoring the fine details could prove costly.

First up think transparency, unlike Honda when Facebook users responded negatively after photos of a new model were posted. The Product Manager anonymously defended the designs, contravening what I’d call the moral fair usage policy, and felt the resulting furore. Then there was the Belkin representative who tried using Amazon’s Mechanical Turk system to pay people for writing false product reviews. Instead he received a public roasting from The Daily Background.

Then understand the rules. Habitat didn’t when it famously fell foul of Twitter for tagging offers with keywords linked to unconnected trending topics. An online #Iran-gate followed, and a formal apology. Finally, and this is most important, make sure you’re not setting yourself up for ridicule. If there’s one thing I find myself repeating it’s that a campaign is in the hands of some very unforgiving consumers, not whatever company paid for it.

When a business is embroiled in an online campaign gone awry it’s immensely damaging to its reputation, and usually takes even more manpower to get the fire under control. Similarly, haphazardly investing effort in social media and web marketing, with little to no training, only leads to more expensive dead ends.

In 2011 digital and traditional media strategies cannot be autonomous, and should be seen as equally important. Of course I don’t really believe social networking is a waste of time, unless the user doesn’t ‘get it’. We prove how it works for our clients every day, but conversation is key to improvement. So, whether you want to say hello or try and prove Twitter is a fad, let me know your thoughts on the matter and let’s see if we can’t agree.

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Night of the long search terms

Friday, June 24th, 2011

New functions and smear campaigns are emerging faster than the glint of a dagger in the dark. Welcome to the global conflict; it’s Facebook v Google.

Orson Welles-style dramatisations to one side, things are really hotting up between the two world (wide web) leaders.  Everyone’s favourite social network recently employed PR agency Burston-Marsteller to place stories about the number one search engine’s privacy infringements. Meanwhile the other team took one big step towards bolstering its image as a community.

There’s no denying Facebook’s future could be a direct threat to Google. More than a few tech soothsayers have speculated on the former’s potential to be a one-stop web shop. And some brands, like Kellogg’s, have already begun rebalancing their online efforts to favour a Page over an internet site, while the integrated web search points to potential growth outside the social media model.

Facebook Studio recently launched, offering marketing and PR agencies the opportunity to showcase their best social media campaigns. With some promotion there’s every chance this could become a first point of call for potential clients researching the best experts in the field. One thing is for sure; this is a gift to the industries that have aided the network’s exponential growth. But this hands across the fibre optics moment is also about keeping ongoing interest in the platform.

Put simply the more engaging content there is on Facebook the more people will begin to see it as something other than a means to stay in touch with their close and long lost loved ones. And if there’s a chance of success to be had from the intimidating prospect of taking on Google then that’s exactly what needs to happen. More so, it’s the biggest obstacle, as the idea of web browsing via a social network actually promises a truly personalised, enriched experience.

Google has begun thinking about this too. +1 is a new function introduced recently that tries to build in a community focused search. Users with a public Google profile can hit a button to recommend specific results, which are then visible to others in the network.  So on top of the best sites in terms of hits and SEO, you also see the top rated from users in your private life, and the wider web.

People don’t use Facebook to search the internet very much, and few Google profiles are used to really communicate with others.  If these preconceptions are overcome then who knows what could happen. Because on the one hand there’s the overarching internet gatekeeper, capable of providing answers to each and every query, web usage analytics and so much more; a veritable ivory tower.

But then there’s one of the world’s most popular websites; increasingly the choice method of communication and an entity fast becoming monolithic- so is that an equal match? Understanding the situation is invaluable, though right now predicting the victor impossible. One thing is for sure though- if online dominance means using a few less passwords most people will welcome it with open arms.

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How to… create engaging video content

Friday, June 24th, 2011

The pen is mightier than the sword, but in this multimedia age moving images are a sure fire way to hold a captive audience. And it’s easier than you think.

The power of the viral is widely understood, with over 24 hours of content uploaded to You Tube every minute threatening to take the world by storm.  And people love watching things on any webpage; ComScore reported consumers stay on retail sites an average of two minutes longer, and are 64 per cent more likely to make a purchase, when video content is included. So, here are the basics.

(Don’t) go shopping

Camera wise forget expensive HD kit.  Lower priced handheld models like a Flip will do the job wonderfully, as will many high-end mobiles like the iPhone4. For editing software you probably already have iMovie for Mac, or Windows Movie Maker on Microsoft based systems; both will easily suffice. All of which means you may well realise stage one is complete without much effort at all.

Get a pen and paper

Write down what you want to shoot- is it a complex piece comprising numerous chapters, or something simpler, with one or two short sections? Once that’s settled list out, shot by shot, exactly what you need to take away on the memory card. At this point you should also put together a script, or at least bullet points, so anyone addressing the camera directly, or via voiceover, knows what to say.

The People

Chances are you need a face for the footage, so enlisting someone with relevant experience will ensure the best results. This might also reduce the need to draft out a full script, but don’t worry if John Snow isn’t available. With detailed direction, and probably a couple of takes, anyone can look capable in front of camera. Just make sure they speak clearly, and look directly into the lens.

The Places

Never work with children and animals, so the saying goes. But experienced filmmakers know the perils of location shoots too. If it’s absolutely necessary take the project public, otherwise avoid unpredictability by filming in closed conditions. And remember if you want General Views- shots of objects and areas- these need to be taken for a minimum of three seconds, by someone with a steady hand.

The Talkies

Video is a combination of moving pictures and sound. The latter will probably be made up of two main parts; voices and music. Most cameras have good enough microphones, and for voiceovers a digital sound recorder with USB is a safe bet. Make sure any words focus on the accompanying images, and they are spoken as though addressing an individual. For soundtracks always remember copyright.

Editing- the 7th art

Make sure the shots are ordered before you begin, and if using software for the first time watch the tutorial videos (included with most programs). After that it’s time to get creative, though it’s a good idea to remember that post production trickery is best kept to a minimum, and nothing polishes off corporate work better than a closing still frame with the company logo, Facebook details and more.

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We could tell you (but then we’d have to kill you)

Friday, June 24th, 2011

What is public relations, other than the careful management of a company’s reputation? Well, very little, especially in an age when consumers own your brand.

It’s a mantra we live by, with plenty of organisations and individuals calling on our expertise to put out proverbial fires. To maintain the veil of secrecy we can’t reveal their names, but rest assured serious players trust our talent in this arena.

Take a leading British digital business that was working on a high-profile release for a global distributor. With intellectual property a multi-million pound legal minefield there’s no accounting for the damage that can be done when details are leaked.

And that’s exactly what happened when samples of said product began appearing on some of the internet’s most visited video and image hosting sites. So, how do you pull in the reins when nobody owns the web, with content turning viral and going global in a matter of hours? In this case it takes round the clock monitoring, and close communication with You Tube et al to highlight copyright infringement and have potentially damaging work removed, and fast.

Monitoring allows a true measure of the scale of the leak but also offers an insight into potentially powerful influencers in any given sector that could then be harnessed in a positive manner going forwards. If that’s done properly the result is a firm pat on the back, a successful release, and three happy parties.

Case number two would be a unique business that fell foul of an aggressive social media campaign. Stakeholders were bearing the brunt of abusive postings that stopped short of defamation, preventing any legal action, and direct responses to contest negative statements are an outright web 2.0 no-no. That means this is a difficult place to be. But with intelligent counter campaigns and experienced professionals advising on how to diffuse the situation all was put right.

We could go on, though as it’s impossible to give details that might be quite dull. And you probably get the point by now. In 2011 no amount of marketing and feature placement can reverse the negative effects impacted when the online world shows its teeth. As clients X &Y prove above, the saving grace is a PR firm that specialises in digital communication, and can be trusted to take said secrets to the grave, because nothing spreads quite like scandal.

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News in Tweets

Friday, June 24th, 2011

3 – the UK’s worldwide rank in terms of Facebook and LinkedIn members

33 articles reported on the recent Chilean volcano in the week ending June 12th

40 articles reported on Lily Allen’s marriage in the week ending June 12th

85,000 global contributors have submitted material to Wikipedia

110million estimated unique UK users visited Facebook in May 2011

Downing Street proposes a new Communications Act, consultations begin

Publishing giant Future sees digital advertising skyrocket

UK Audit Bureau of Circulation to include tablet and app-based sales

Twitter could be used to track the spread of disease

Mail Online becomes the world’s second most read English news site

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Start a conversation today (it can pay)

Thursday, June 23rd, 2011

These days it doesn’t seem like two seconds can pass without Zuckerberg and Co announcing another addition to the ever-burgeoning, world beating Facebook. OK, so this little feature was devised by advertising agency Leo Burnett as oppose to in house, but the social network’s head honchos needed to give the green light, and in doing so have again shown themselves to be pro-marketing.

Cutting to the chase the all new Facebook ‘comment’ ad unit should have a significant impact on those frustrated with the limitations of using Sponsored Story advertising to try and entice members of their fanbase. Because now when such advertisements are placed the user will have an opportunity to comment, and engage with whatever brand is trying to do the selling. Once that happens things really start to get interesting, or at least we all think so here on Mount Street.

By leaving a remark the individual will move the ad from the paid for section (right hand side of the screen), and place it in the middle of their goldmine, or as most call it, the news feed. From here this will be visible to everyone in their network, whether they are already fans of the company or not. That means one well-targeted commercial that tempts consumers into responding can be amplified across hundreds of accounts with one tiny action. If that happens ten times in a campaign then we shouldn’t need to explain that the overall reach will be boosted significantly, even though the initial uptake, in reality, is relatively low. This bolsters the increasingly popular view that Facebook offers the best value for money advertising in terms of visibility and organic reach. Plus it should help increase business usage, in turn pushing the company towards the target of a $100billion valuation before its stock market flotation, which is expected early next year.

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Staying local(ish)

Friday, June 17th, 2011

The North West has always boasted a staggering level of creative output. Whether you’re talking about the region’s much-loved and lauded bands, designers like Peter Saville, or the wealth of high-profile creative agencies that have a registered address in the area.

On Mount Street we’re proud of where we do business, and that goes further than hitting repeat on The Stone Roses while we ponder our latest innovative solution to a company’s digital PR, social media, or comprehensive public relations quandary.  In fact, we’d go so far as to say we take great pleasure in learning about any work being undertaken by our peers, and not least when there’s a direct link to projects in the Smoking Gun portfolio.

Sportswear manufacturer Burrda is a familiar face round these parts, we’ve been working with them for some time now and the partnership has been happy. So let’s hope Wolverhampton Wanderers, the Premiership club that wears a kit made by our own athletic clothes brand, find the same when reaping the fruits of a new deal with Salford design house Raw. Given the fact said agency has delivered on cutting edge aesthetic contracts for the likes of Liverpool FC and the F.A. we’re pretty sure they will.

This got us thinking about the sector, and region, as a whole. According to Creative Choices there are over 4,500 creative businesses based in the North West. On top of that there are a further 5,650 freelancers working in anything from advertising to cultural heritage and the arts. But when you live in a globalised world local doesn’t necessarily mean the same county, which is good because the national statistics prove even more staggering. Circa 1997 the industry in Britain had a GVA of £31.2bn, which, by 2006, had leapt to an even more impressive £57bn.

OK, so that’s pre-recession. However, look at the figures for 2008, a year wherein creativity accounted for 4.1 per cent of all exported goods and services. Also consider that NESTA (the National Endowment for Science, Technology and the Arts) predicted the sector would grow by 4% between 2009 and 2013, more than double the rate of any other industry. That means in two years we could be looking, awestruck no doubt, at an area that adds some £85bn to the UK economy, and employs more people than the financial services. Whichever way you look at it then, if you’re searching for PR, marketing, digital production, design, or any other eye-catching solutions then this is the right country. And with one of the highest concentrations of creative business in Europe, the North West is a key talent pool to dip into.

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The world wide web, worldwide

Friday, June 10th, 2011

Sitting here in a very much broadband enabled, no space in the market for internet cafes as everyone surfs on their phone UK, it’s often easy to forget there are huge regions of the world that don’t have online access. Though it’s a situation that experts predict will change rapidly in the near future, according to Mashable‘s recent fact-heavy story, based on figures provided by Cisco.

By 2015 it is expected that 3billion people will be on the internet. In terms of the predicted population for that year, this figure represents 40% of everyone on Earth. To put that into context, according to water.org only 62% of us have what’s described as improved sanitation, despite the fact pipes and plumbing have been around for a distinctly longer period of time than dial up.

The disturbingly sporadic nature of worldwide development to one side there are some more staggering statistics behind the story that don’t sound like a charity guilt trip. Firstly, it’s predicted that there will be 4.4 web-enabled devices per person in Western Europe in four years time, and the amount of global traffic per annum will equate to all the digital data in existence circa 2010. That’s a lot of information, and proof if it were needed that fibre optics must be rolled out with haste.

Most surprising of all the bombshells, as Lauren Indvik, the writer behind our source material also highlights, is the idea that flat panel televisions with an internet connection will be the biggest growth area, as the still-fledgling devices could see a 1,063% uptake compared with last year. In contrast the traditional desktop will boost itself by just 25%, which will come as no real shock to most. Neither will the news that it’s Africa and the Middle East that will experience the most exponential booms, given the fact these are currently areas with low user numbers. Regardless of where you’re based though this shows that when it comes to online things still have a long way to go.

(C) Woodleywonderworks

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