Archive for October, 2011

Blagger’s Blog 28th October 2011

Friday, October 28th, 2011

A weekly roundup of talking points, sans effort

Worth the paper it’s printed on?

Last week’s light news success stories included…

… the Stone Roses reuniting for their first tour in well over a decade, which appeared in 95 articles, three more than Israeli soldier, Gilad Shalit, who was released in exchange for 1,000 Palestinian prisoners, an event that featured in 92 headlines…

… French president Nicholas Sarkozy’s wife, Carla Bruni, giving birth to a baby boy, and securing a spot in 40 stories, whereas Basque separatists ETA laid down their arms and only took up 39 pieces…

…. and finally, Irish boy band Westlife splitting up, which hogged 31 stories, while Moody’s downgrading of Spain’s credit rating to A1 was only referenced in 27.

(Source: Journalisted)

Weekly high

If your brand message is that the product gives people wings then affiliations with aviators is a great idea. Red Bull do it very well indeed, what with the annual air race and the company’s Air Force Team. This week they performed skydives and ‘never-before-seen wingsuit swoops’ over the Hollywood sign as Los Angeles looked on, which is pretty much the definition of attention grabbing exposure.

Weekly low

When good news comes in the form of a slow down in customer decline you know the company in question has been doing a few things wrong, regardless of subsequent steps taken to compensate. Orange’s broadband arm is in exactly this situation, with the ultimate public humiliation occurring this week as Bruno Duarte, head of the internet side of the business, admitted he was “ashamed” of how customers had been treated. Oh dear.

Battle of the tweets: Manchester vs London vs Auckland

Top Manchester #tags (seven days to 27/10/2011)

#xfactor #mcfc

#mufc #youngapprentice

#manchesterderby #stepstosurviveahorrormovie

#towie #manchester

#frozen planet #bbuk

In Manchester plenty of people are watching The Only Way Is Essex, but there’s only one real story that’s had the city talking over the last fews days. Last week they went top of the league, and on Sunday Manchester City gave United a rather humiliating 6-1 stuffing at Old Trafford. Oh, and people are sharing Scream-like #stepstosurviveahorrormovie.

One to watch: lucyjo_hudson (Lucy-Jo Hudson- British Actress; 32,761 followers /16,631 updates)

Top London #tags (seven days to 27/10/2011)

#xfactor #youngapprentice

#mufc #bbuk

#eastenders #liespeoplealwaystell

#towie #uglygirlsarenotallowed

#frozenplanet #weallhavetried

Britain’s capital is less politically fired up than last week, possibly because The Young Apprentice has begun, or not. Elsewhere Manchester United are in people’s thoughts, as is the broadcast of David Attenborough’s Frozen Planet, a programme that managed to hold a staggering 6.8million strong audience captive when BBC aired the first episode.

One to watch: guardiantech (Guardian Technology- News and comment from the Guardian’s technology team; 1,688,038 followers / 26,380 updates)

Top Auckland #tags (seven days to 27/10/2011)

#rwc2011 #irbawards

#allblacks #rena

#rwc #stepstosurviveahorrorfilm

Though geographically as far from England’s North West as you can get, those in the Kiwi capital are involved in the same rhetoric on scary films as their Mancunian counterparts. But the real news is New Zealand’s All Blacks winning the 2011 Rugby World Cup, with the trophy paraded through the streets of Auckland after France fell foul of just one point.

One to watch: karlrohde (Karl Rohde- Innovative, business savvy copywriter, journalist, and marketer; 9,935 followers / 3,597 updates)

That was The Blagger’s Blog, a selection of statements, statistics and noteworthy newsies from across the media and social world, amalgamated, allowing the time-starved professional to start a conversation from thin air.

If there is a success story, blunder, or tweeting town you’d like to see included email hello@smokinggunpr.co.uk or tweet using #blaggersblog. Happy Friday!

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Smoking Gun MD Rick Guttridge explains why journalists don’t make good PRs

Thursday, October 27th, 2011

The press is down on its luck. Publications are shedding staff by the news-desk-load, and operations everywhere from the BBC World Service to The Times and Sunday Times are thinning. But a mass exodus into public relations is a bad idea.

Newspapers are closing, along with magazines- from trade to consumer. On the media’s flip side, thanks to the exponential growth of the internet and social media, and a re-evaluation of its role, the PR industry continues to get bigger. Due to the UK’s wider economic situation jobs aren’t overly plentiful, but they do exist.

In contrast, while journalism is amongst the more popular degree subjects for new students, work at the other end of academe often simply isn’t there. And it’s not just fresh meat for the editorial mincer that has been effected. A sharp rise in experienced freelancers isn’t coincidental, as more and more seasoned writers look to go it alone after redundancy and one look at the staff job options.

The fall of journalism, as it’s often described, has also led to the career jump from press to PR being far more widely considered. Historically here’s where the problem lies. Some journalists can fit comfortably into public relations, but often the age-old divides prevent success. After all, how many people in editorial roles have any real experience line managing staff, career coaching executives, handling budgets, meeting with clients and delivering presentations?

As for the new breed of journalists, they may have been given cross-media training in coding, podcasting and video editing. And these are all vital skills in modern PR. Unfortunately though any prospective employer would be hard pushed to look beyond the fact few would-be-writers have a proven track record of community management with social media channels. And on the flip side, while seemingly similar, the working cultures of public relations and journalism are markedly different.

Admittedly this is a sweeping generalisation. And here at Smoking Gun we advocate the contemporary, inter-disciplinary approach to PR. In an age of overwhelming multi and mobile media choices specialists are required in order to guarantee results. Which is why when I offer a web overhaul to a new business prospect it’s going to be coded by a professional, and this is where the traditional issues with journalists jumping to PR can become less important.

Because if you need efficient news story creation then who better to recruit than someone trained to gauge real news value within tight timescales? Similarly, while having a poor understanding of marketing models a former magazine editor would be an ideal go to for up to the minute blog content. Of course writing to brief is a far cry from long term strategising a client campaign from scratch, work that requires another skillset journalists are often lacking in.

Writers don’t necessarily fit into PR that well then. And, similarly, public relations types might not be naturally suited to editorial roles. The rules, responsibilities, and requirements of PR have changed though, and as this continues to happen some doors have opened where once stood brick walls.

Of course there are so many different strands to PR, with a variety of agency styles, not to mention the somewhat conflicting biases to be found between B2B and B2C firms. So like any jobseekers journalists looking to turn flack from hack should apply to firms with a client roster and work output that matches their skills and experience. The fact they have been a news hound for 30 years isn’t enough alone to guarantee success or happiness in PR, making a willingness to learn, and keen targeting skills the most fundamental attributes required.

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How to… effectively manage an online community

Thursday, October 27th, 2011

Most business owners are aware that a social media presence is necessary for successful brand development. But few understand what internet activity is required to secure the desired results. Thankfully then, we can offer a few insights.

Effectively managing an online community means listening to your market, adapting any social media policy or strategy to suit, and ensuring someone is always on the end of a network profile to interact with the public accordingly. We’ve shown before, in our How to… avoid a brand crisis guide, the damage poor social media management can impact. But there are some simple steps to take that can make sure your company is corresponding in the correct manner.

First of all though it’s important to understand that the following insights, which we’ve handily broken down into our ‘four Rs of community management’, apply to any platform. So that’s forums, blogs, Facebook pages, and just about any other form of internet based communication you can think of.

Secondly, know that the nature of user interaction, whether that’s positive feedback or negative criticism, is not necessarily a reflection of your social media technique. For want of a better phrase, it’s not the incoming message that counts, it’s what you do with it. So by remembering those rules, and applying the following practices, you can’t go far wrong.

Research

To effectively community manage you need finite knowledge of who you are managing. Get to know the user base, look at how they interact with your brand, and others. Put yourself in their shoes as a customer; if you wouldn’t appreciate something in your personal News Feed, don’t think for a second Joe Public would either. Finally, make sure you know what networks the target audience uses.

Relevancy

Develop a robust, creative content calendar to make sure you have ideas that suit your audience’s likes and dislikes. This will also help prevent scraping the bottom of the barrel, as by planning ahead you’ll never run out of things to say. Now you need to work on getting a tone of voice that not only reflects the brand, but can be trusted by the public, and make sure every community manager uses it.

Response

Your response to incoming comments and other online interactions is so vital that if you don’t get this bit right everything else is for nought. It goes without saying then that you can’t let customers, whether prospective or current, and their efforts to engage with the brand go unnoticed. And, perhaps even more importantly, don’t let them feel like they are being advertised or sold to, it’s very off-putting.

Re-evaluate

Like everything social media and internet related there are less rules than general guidelines and well-rehearsed processes. As such nothing is constant, and what works for one brand on one week will not always work for another, or next year. Constantly assessing your community management success is the only way to guarantee time is not being wasted now, and three months down the line.

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The future of TV

Thursday, October 27th, 2011

Viewers can watch programmes wherever they want, with living room screens often neglected in favour of laptops and smartphones. But traditional TV is going nowhere, as those behind YouView, TiVo, Adsmart and auto-3D all hope to prove.

Gone are the bad old good old days, wherein television dominated everyone’s evening schedule. But while many forms of media that date back more than three decades are in serious danger of being outmoded, the TV is about to bite back. This is because some of the most exciting developments in broadcast history have been launched recently, or are currently waiting for the final go ahead.

Perhaps the most significant change set to take place comes from the ever-boundary pushing boffins at BSkyB. The brains behind Adsmart hope to finally put an end to the quandary ‘how do you stop viewers channel surfing during a commercial break?’ Despite the complex technology involved the answer to this problem is pretty simple: deliver personalised adverts to the audience’s set top box based on past viewing habits, home address, age and family size.

So from next year it’s hoped that young professionals can at last be spared endless adverts for SAGA insurance, while the family of four will watch 30 seconds of Disneyland holidays, or a new people carrier commercial. It all sounds impressive, though naysayers have already voiced concerns over invasion of privacy, with the broadcaster’s claims that its 10million plus subscribers will only receive personalised ads if they opt in offering little reassurance.

Of course Virgin’s TiVo box, an incarnation of the popular US digital recording system, works in a similar way. And, if market trends are anything to go off, by next year we should be seeing a lot more of these in British homes. By scouring every available network for content the clever device will shortlist programmes and movies based on what you have previously viewed, with each box able to differentiate between up to eight profiles (mum, dad, son, daughter, grandma, granddad, dog, cat…)

Sticking with Virgin Media, one advantage its subscribers have over their Freeview counterparts is catch up TV pre-installed. But this might not last much longer, as YouView is just around the corner. Public consultation finishes on November 4th, so all being well the UK will have one of the world’s most advanced TV systems in place by 2012. In short the invention puts BBC iPlayer, 4OD and catch up services from all other terrestrial networks in one place, boasting on demand content, recording functionality, and real time TV without the monthly bill.

And, finally, the last major change we’re literally on the cusp of comes in the form of autostereoscopic screens. Confused? Well, how about if we use the slightly less techy description- auto-3D. This is set to hit just about everything from Sony VAIO laptops to the multiplexes, but all commentators are pointing to Toshiba as the market leader, with the 55” L2 TV currently set to become the UK’s first 3D television that doesn’t require glasses when it finally hits stores (supposedly before Christmas).

We could go one. Predictions from the tech community include everything from holographic projections to 4D- wherein a 3D movie is supplemented with physical effects, be that wind, rain, or a pungent smell. But for now we figure this is enough to capture anyone’s imagination. It also proves the 20th Century’s most defining medium is set to enjoy further success still, providing the manufacturers remember we can’t all spend £8000 on a brand new TV…

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October’s notes from the office diary

Thursday, October 27th, 2011

As promised last month we have exciting news from Smoking Gun’s headquarters. So that’s the announcement of a major new international client, a high profile addition to our acclaimed team, and a national award win, amongst other things.

It’s difficult to know where best to begin, but we’ll start by letting you know that our social media achievements for Panda Liquorice have won the Some Comms Best Low Budget Campaign award. Despite always being confident in our work going up against the finest of British digital PR agencies obviously meant stiff competition, and so we’re delighted to have brought home the bacon. Read more on the Some Comms Awards here.

Next up we’d like to introduce Victoria Barker, who arrives in November as our new Associate Director. Joining us from Shop Direct Group, Barker will bring with her a wealth of experience in fashion, property, FMCG, and food & beverage PR. That has resulted in a sizable industry honours list commending a career spent working on brands ranging from Monopoly to Littlewoods and Nicky Clarke hair care.

Alongside our latest recruit we’re delighted to announce a huge win here at Smoking Gun.  We’ll now be looking after UK press relations and campaign work for two of Columbia Sportswear’s brands; Montrail and Mountain Hardwear.

The US company already has a fantastic reputation in the sports world, which is in no small part thanks to the quality of its products, pro-competitions and athlete sponsorships. As such we’re proud to be working with such an illustrious company, and keen to help build its British presence in the same way we’ve assisted BURRDA and Manchester United, to name but two clients.  Meanwhile, another huge firm is about call on our expertise, but we’ll leave the details of that until our plans are finalised.

Away from our Spinningfields desks it has been another busy month outside the office. The Manchester Food and Drink Festival was enjoyable as ever, and our part in the pop up gig by Louis Barabbas and the Bedlam Six for Blacksticks Blue certainly didn’t go unnoticed. The acclaimed band also provided the soundtrack to the brand’s advert which we’ve embedded below.

Aside from all that members of the Smoking Gun team also attended eConsultancy training sessions and How Do’s Future of Media Engagement seminar to ensure they remain ahead of the game. And we still have time to celebrate with our former office-mates at Madhouse Associates, who mark 13 years of quality creative work on the 27th. All of which just about sums up a lightening fast, frantically busy but wholly successful October, meaning our sights are firmly set on the next four weeks as the Christmas period gets ever closer.

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News In Tweets – October 2011

Thursday, October 27th, 2011

70% of the global internet population use social networks.

6049 Tweets Per Second were sent on October 6th concerning Steve Jobs’ death

50million Google+ accounts were open by September 27th 2011

463million websites were live in August 2011, double the number registered by December 2010

3.4billion hours were spent online by UK internet users in August 2011

UK government abandons plans to ban potential troublemakers from social media in times of urban unrest

Glasgow becomes second British to city to host Social Media Week

Smoking Gun PR’s Carolanne Bamford dissect’s Jordan’s Katie- My Magazine

Figures show Bing has become the Microsoft Money Pit, losing $1billion per quarter, but Bill Gates doesn’t care

Huge Facebook changes afoot as Timeline and better apps introduced

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Infographic – Where’s Your Target Audience

Wednesday, October 26th, 2011

As an award winning Manchester PR agency we work hard to always deliver clients’ messages to their target audiences, however each audience requires a different approach due to them all using different media. This weeks infographic looks at where your target audience may be. If you’d like to discuss where your target audience is than why not give us a call.

A big thank you to Gorkana for the infographic.

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Ofcom launches review of media plurality

Tuesday, October 25th, 2011

Here, like any business concerned with PR, marketing, and the media both in Manchester and worldwide, we understand that one of the hot topics of the moment is who owns what the public gets to read, see, and hear. Because although New International and the phone hacking scandal was a British issue, the repercussions and implications can be felt internationally.

It came as no surprise then to learn that Ofcom, the body charged with regulating the communications industries, launched a review to assess media plurality in the UK last Friday. The project, which is open for comments from interested parties until November 17th, is an attempt to gain an insight into subjects such as when and how media ownership could be restricted, what situations may arise that should lead to a further review, and, perhaps most importantly, whether the BBC should be included within the guidelines.

Previously it had only been possible for a review to take place when a merger situation arose, meaning when News Corporation moved to take control of BSkyB, and concerns were voiced over the influence Rupert Murdoch’s company would have over UK media consumers existing laws were restrictive. At least that’s what the critics argued, and so Culture Secretary Jeremy Hunt has asked Ofcom to investigate the issues. We’ll be keeping our eyes peeled for news of the findings, which will hopefully make for interesting reading now that the most powerful content empire in the land has lost a little of its might.

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Smoking Gun wins Some Comms Award

Monday, October 24th, 2011

That’s right! We are delighted to announce that our social media work for Panda Liquorice has beaten stiff competition, with the Giving Nasties the Blues project taking first prize for Best Low Budget Campaign.

A further seven public relations teams from across the UK were shortlisted for the coveted title, but as we found out last Wednesday, October 12th, at the Some Comms Awards our efforts outmatched them all. The work in question, for our long-standing client Panda, saw us research key customer behaviour online to create a compelling strategy, and build a lively, enthusiastic community that in turn became active brand advocates.

The ensuing campaign saw us create a series of on and offline activity to help the brand punch well above its weight, leading to a six fold sales uplift during one key trading period. Through innovative ideas and great storytelling we achieved great results for our more than happy client, which is great, as we also had a lot of fun in the process, and it has been a pleasure working the campaign.

So, by way of celebrating this noteworthy honour, and paying tribute to the planet’s finest all natural chewy snack, here are a few office highlights from the Land of Liquorice. Take a look, and if you like what you see email rick@smokinggunpr.co.uk to see how we can make even the most modest marcomms budget work hard for you.

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Blagger’s Blog 21st October 2011

Friday, October 21st, 2011

A weekly roundup of talking points, sans effort

Worth the paper it’s printed on?

Last week’s light news success stories included…

… England rugby player Manu Tuilagi being fined for jumping off a ferry, which grabbed 71 headlines, considerably more than the 55 written about the Care Quality Commission report that has seen elderly care services slammed…

… Bruce Forsyth receiving a knighthood, which featured in 26 stories, whereas former Ukrainian Prime Minister Yulia Tymoshenko was sentenced to seven years hard time and only appeared in 25…

…. and finally, the Cambridgeshire couple that won a staggering £101million on the Euromillions and saw there faces splashed across 33 articles, yet the successful rescue operation staged by British and US naval forces after an Italian ship was seized by Somali pirates was only included in 25.

(Source: Journalisted)

Weekly high

This little gem from French channel Canal+ certainly caught our attention. The brand wants everyone to understand how committed it is to cinema, and so now the following will be shown on big, small, and computer screens. You may disagree, but we think it has just about hit the nail bang on.

Weekly low

Yet more bad news for the press, as The Times and Sunday Times announce 150 job cuts, from a combined full and part time workforce of around 1,000. The worst hit will be casual staff, though compulsory redundancies haven’t been ruled out as the titles look to reduce editorial costs by 15 and 12% respectively.

Battle of the tweets: Manchester vs London vs Newcastle

Top Manchester #tags (seven days to 20/10/2011)

#xfactor #mufc

#mcfc #stoneroses

#bbuk #manchester

#lfc #whenIwas14

#towie

#mobos #lfc

The usual #suspects are big talking points in Manchester, whether that’s City taking pole position in the Premier League from United, Big Brother or X Factor. Less predictable, given that members of the band have previously claimed not to want to ‘desecrate the grave’, was the sudden announcement that The Stone Roses would reunite to tour in 2012 after a 15 year hiatus, proving that while wonders never cease album sales dry up.

One to watch: kieronrichardson (Kieron Richardson- Actor, plays Ste in Hollyoaks, came 3rd in Dancing On Ice 2010; 65,864 followers / 2,654 updates)

Top London #tags (seven days to 20/10/2011)

#xfactor #occupylsx

#arsenal #lfc

#mufc #ireallyhatewhenpeople

#whenIwas14 #rwc2011

#rwc

Wales didn’t make it to the Rugby World Cup final, when hosts New Zealand will play France, but that’s not made much difference as #RWC has still got the capital buzzing, while in other sporting news Arsenal dragged themselves out of the Premiership’s bottom half, though for how long who knows. Elsewhere of course #occupylsx rightly trends highly, as protestors against the current capitalist modus operandi occupy the London Stock Exchange

One to watch: lilachbullock (Lilach Bullock- Social Media Expert, Internet Marketer, Mumpreneur, Consultant; 51,565 followers / 47,438 updates)

Top Newcastle #tags (seven days to 20/10/2011)

#xfactor #nufc

#bbuk #whenIwas14

#rwc2011 #lfc

#safc #rwc

The last major urban outpost of England certainly has TV on the brain, as all but two of the hashtags relate to broadcast events. Like everywhere else Big Brother continues to prove popular, as does X Factor and the Rugby World Cup. Meanwhile Newcastle United supporters have plenty to be chipper about, as they ride respectably in the league, unbeaten in eight games. Oh, and as with the last two cities everyone seems keen to share experiences gained at 14.

One to watch: davidsedgwickne (David Sedgewick- Award winning reporter in North East England; 1,353 followers / 7,183 updates)

That was The Blagger’s Blog, a selection of statements, statistics and noteworthy newsies from across the media and social world, amalgamated, allowing the time-starved professional to start a conversation from thin air.

If there is a success story, blunder, or tweeting town you’d like to see included email hello@smokinggunpr.co.uk or tweet using #blaggersblog. Happy Friday!

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