Archive for February, 2012

Image is everything- marketing and the awards season

Wednesday, February 29th, 2012

With the last month defined by award ceremonies- from the Brits to the Oscars- the subject of style has been on everyone’s mind. Get it right and a great look can make your reputation, misjudge things and the results can be costly.

Let’s not forget Julia Roberts, whose decision not to bother shaving under the arms made her something of a showpiece for how not to hit the red carpet back in 1999, at the London premiere of Notting Hill. Fans and paparazzi looked on in shock as hair was revealed in a place stereotypically redundant of follicles for females, and for many people the star would never seem as glamorous again.

Ironically it was at the very same movie opening that Liz Hurley wore the famous Versace safety pin dress that subsequently bagged her ‘greatest red carpet gown of all time’. As The Telegraph put it, the ensemble was “widely credited for boosting her profile”. Two choices, with two hugely different outcomes; examples so pronounced it’s remarkable those in the spotlight still make such catastrophic mistakes.

Of course appearances aren’t the only aspect of image. As a former boyfriend of Hurley’s, Hugh Grant, learned to his peril after being caught, pants down, with a prostitute. Despite his presentation this behaviour saw his reputation plummet from befuddled English sweetheart to something of a sexual deviant, and earned him international notoriety, proving that if you’re going to partake in such pastimes it’s probably better not to do it in Hollywood.

The point is that whatever we want to project about ourselves must be backed up in practice 360-degrees. And when it comes to business understanding this concept is even more important, as it often means the difference between success and failure, or in the most extreme cases, the ability to take potential failure and turn it into something profitable.

Just look at the recent multi-award winner The Artist. Now ask yourself not how a silent film managed to scoop so many trophies, but how it managed to achieve such impressive box office figures in a cinematic age typified by spoon-feeding.

The film’s festival success brought it to the attention of The Weinstein Company; one of America’s biggest independent film firms. With the involvement of this major player the movie was catapulted to mainstream success, again proving the power and worth of key influencers in any business sector.

The projected image here (not least thanks to the ‘audience response trailer’) is of a jaunty, unique, but universally enjoyable release. So consider each part of your business as a new box office hopeful, or a red carpet event. It’s something we PRs have been doing since the words public and relations were first put together, even when it’s not an award ceremony.

And as for the prize-giving evenings themselves, to confess a not so well kept secret- these events are as much about networking and the perception of your company as award-winning, as they are about the actual accolades involved, nice though they are. In summary then, clean up, and look good in everything you do, because first impressions still count for everything and your customer’s perception is reality.

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How to.. find and use insights in PR planning

Wednesday, February 29th, 2012

In the latest of our practical guides to PR and digital marketing we offer some basic tips on using insights to help plan effective marcomms campaigns.  Finding useful and useable insights is a key factor in developing successful campaigns and is an essential part of the strategic planning process, so here’s how we do it.

What is an insight?

A statement based on a deep understanding of your target consumers’ attitudes and beliefs, which connects at an emotional level with your consumer, provoking a clear response. For example people might say ‘This brand understands me!’, or ‘That is exactly how I feel!’, even if they’ve never thought about it quite like that. When leveraged this has the power to change consumer behaviour.

Insights should affect a change in consumer behaviour that benefits your brand, leading to the achievement of the marketing objective. Exploit them by delivering a point of difference for your brand or a benefit (i.e. adding value).

Where to find insights

Insights can be gleaned from many sources both internally and externally, at no cost and from specialist companies for a fee.

Potential sources include:

  • Customer services
  • Focus groups
  • Mintel
  • TGI
  • Sales data
  • Sector trade press / reports
  • Customer demographics
  • Social technographics
  • Media packs
  • Google analytics
  • Facebook data
  • Blogs
  • Twitter
  • How to fully understand the audience (courtesy of Clare Briscall, Planning Director at integrated marketing agency Madhouse Associates):

    Key things to think about:

  • Niche the audience into smaller segments
  • Customer journey from search to consideration
  • Use all possible touch points with the customer
  • Look for decision making triggers
  • Understand past buying behaviour within your sector
  • Understand how the niche audience buys/behaves in other comparable sectors
  • Zeitgeist – look for things going on in their world that might affect consumer decisions
  • Competition messaging – what are other brands saying and doing? Is their a gap?
  • Competition interaction – how do others deliver their messages to the audience?
  • So good luck finding your insights and read the blog for future tips on how to action them or feel free to call us and ask of course!

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    5 social media trends to look for before the world ends (or January 1st 2013)

    Wednesday, February 29th, 2012

    They may have completely misjudged things. That’s certainly a possibility, and a prospect we all prefer to the doom-ridden prediction those Mayans so famously made. Realistically life on Earth will most likely still be here come next January, but there is of course no real way to see our own fate.

    So whether the world ends or not is anyone’s guess, and either way we can do little other than carry on regardless. That certainly seems to be the mantra in social media land, as the burgeoning method of communication continues to develop at an often overwhelmingly rapid rate. And it’s not just new networks, but new niche platforms catering for specific tastes.

    In the last few months alone we’ve seen the creation of some relatively high profile communities, as those that read our blog on Likeonomics will already know. Pinterest was the catalyst for our investigation- a network that acts as a notice board on which to ‘pin’ interesting photos, videos, and articles. But at the same time we also explored Polyvore, a fashion-focused social site that encourages people to create glossy magazine style spreads, and the Jotly app, which allows you to literally rate everything.

    Really this just scratched the surface though. We could have also referenced the Manchester United social network, which launched late in 2011, and has a target market numbering some 500million worldwide fans, with a potential global audience of over 600million according to research by TNS. With those kind of figures the all encompassing, generalist Facebook’s 800million or so members seems less impressive. Meanwhile, over on the other side of our fair hometown, Man City allocated some of its players avatars for use in an online, community-specific competition.

    So web based networking continues to grow on all fronts. But what of best practices? We frequently post advice and information on our blog regarding the choice modus operandi for particular platforms, however it’s impossible for such suggestions to remain up to date for long. With futureproofing on the mind then we thought it might be useful to reveal five key social media trends we are convinced will emerge before the world ends, and if that doesn’t happen January 1st, 2013. Without further ado then, here they are.

    Consolidation

    More and more social networks are being created. Some will be doomed to failure, others will succeed- the point is that businesses will be less willing to dive in anywhere, and focus on what’s most appropriate for their customer base. Social media dashboards will also adapt to offer control of a wider range of channels in one place to help with the problem of over-stretching.

    Strategy and content

    With more expectations on marketers, and fewer minutes in which to meet them, effective strategising of social media use must become the norm. Great content will also remain important, with increasing need for it to be used in context, so time starved managers may look to outsource.

    Consumption and storage

    Apps and networks like Pinterest, Flipboard, and Evernote will become integral to how we use the internet. In 2011 things came dangerously close to content overload, meaning we need better ways to remember what’s been found.

    The rise of YouTube

    The world’s second most popular search engine is a social network too, and owners Google are keen to build that side. YouTube has improved its Google+ integration, and the focus now is on premium channels, meanwhile everyone points to video in general as the future of online progress. As such it looks like the web behemoth is likely to succeed.

    Mobile marketing

    Facebook mobile will begin to run adverts on the handsets of British users in March, Skype’s equivalent will soon follow suit, then there are those internet enabled sunglasses from Google. Most people now carry a screen in their pockets, so it’s only a matter of time until we see real marketing spend in this niche area.

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    February in the Smoking Gun study

    Wednesday, February 29th, 2012

    How the time flies. It doesn’t seem long since our last recap of four weeks work in Spinningfields and now we’re ready to give another lowdown on Smoking Gun’s public relations progress. Luckily, with a new recruit, the start of a major campaign, and a notable guest appearance there’s plenty to talk about.

    First up let’s extend a warm welcome to Hayley Brown, our new Account Executive. By practicing what we’ve preached about sourcing staff from diverse backgrounds the latest member of the team comes in the form of a journalism graduate who already boasts around a year’s agency experience. As such we’re confident she can help us tell more than a few unique client stories.

    Which is good, as in recent weeks Smoking Gun’s HQ has been abuzz with a brand new campaign resulting from successes elsewhere. As you may know we played a PR part in Alpecin caffeine shampoo’s recent success here in the UK, efforts that made the parent company, Dr Kurt Wolff, very happy indeed- hence the firm appointing our agency to assist in the British development of its sister product.

    Plantur 39 is another hair care line that comes complete with caffeine, designed to prevent exhaustion of follicles and stimulate growth. And we’re looking forward to helping stimulate some growth of our own by boosting brand recognition amongst domestic consumers through significant exposure in some of the country’s most important media outlets. All in a day’s work.

    In addition to projects for clients members of our team have also been present at a number of major industry dates of late. Smoking Gun MD Rick Guttridge was again called upon to deliver advice to those hungry for knowledge, this time with his Strategy and Planning Leads to Successful PR talk for the CIPR in Preston. Meanwhile, Account Executive Ben Ormsby was on site at another CIPR event, this time concerning the selling in of stories. Another busy month then, with even more significant undertakings on the horizon, so watch this space for further news.

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    Simply unmissable 2

    Wednesday, February 29th, 2012

    Every Friday our Blagger’s Blog runs through some of the highs and lows from that week in the media. Naturally though we can’t help but stumble upon some truly interesting, and downright hilarious content during our web-based browsing that doesn’t get included there.

    On top of this of course PR firms by nature have to scour the internet for new ideas, thus consuming a vast amount of information via articles, blogs, videos, images and status updates. So we decided start to collating some of the highlights from each month at hand, and put them all in one, easy to stomach story, hence the following…

    Statistic of the month

    69% of all European social media users are classed as spectators- meaning they do not post anything themselves, instead preferring to read other people’s updates.

    Cult Clips

    Dating can be intimidating, as anyone who has ever come out of a long-term relationship will know. At other times it’s ridiculous, here’s a case in point.

    On February 19th the Sakurajima Volcano in Japan erupted, with phenomenal force. Thankfully CCTV footage was taken, so now we can all watch this clip.

    http://www.youtube.com/watch?v=qpE-2mCiz48

    You know what it’s like in these busy times, so many people to text about the arrival of your first baby it’s easy to forget about telling your current co-star.

    Ever wondered what we’ll talk about in the future if anyone bothers to interview us about social media’s earliest days? Well, now you know.

    Infographic of the month

    Of all the interesting, enlightening, and useful images we’ve come across during February concerning marketing and PR, Social Media Explained In Donuts wins out.

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    Infographic: The economics of social gaming

    Wednesday, February 29th, 2012

    At Smoking Gun PR we spend a lot of time looking at the trends in the digital realm and one that is certainly here to stay is social gaming! This week’s infographic looks at the numbers behind the phenomenon.

    A hat tip to Mashable for creating it.

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    MTV- a nice idea

    Tuesday, February 28th, 2012

    It’s August 1st, 1981, and in New Jersey 1,000 people have just been given access to a new type of television channel. Focused entirely on the medium of music videos it would immediately define a generation of image-aware artists, and go on to expand massively over the subsequent decades.

    Skip forward thirty years, give or take, and MTV- along with its many subsidiaries- may no longer represent broadcasting from the fringes, nor would most rock fans still attest to the network’s dedication to alternative artists. But then there’s no denying this is a long lasting success story that begins in those formative days, moves through the Beavis & Butthead era, and into a modern day model that’s available to most of the world.

    During this exponential growth there has been much innovation involved, and this looks set to continue with the launch of the MTV Under The Thumb app, which arrives on European smartphones in March. Aimed at “millennials”- most of whom are children of the original MTV generation- the download allows you to view programmes from the network on your handset, on demand, with a mid-stream chat option and Facebook integration to discuss whatever it is you’re watching with friends.

    Furthermore the clever folk responsible have built in functionality to turn your phone into a remote control for computers or internet-connected television screens- similar to the Clik YouTube stream app that has also impressed a few people recently. Quite a unique product then, we’re sure it will appeal to many when it finally goes live in a couple of weeks time, proving that we really are only just beginning to harness the potential in our pockets.

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    The Blagger’s Blog 24th February 2012

    Friday, February 24th, 2012

    A weekly roundup of talking points, sans effort

    Weekly high

    It’s not often an advertisement is dedicated to the practice of spelling correctly, which is why this print campaign from the US caught our eye. We know what they mean- it is annoying when things aren’t done properly.

    Weekly low

    It’s being hailed as America’s worst PR disaster since the start of the Afghanistan conflict, and it’s not hard to understand why. Copies of Korans used by detainees have been burnt by American troops at Bagram military base, resulting in widespread criticism and a violent backlash.

    Battle of the tweets: Manchester vs London vs Liverpool

    Top Manchester #tags (seven days to 23/2/2012)

    #mufc #brits

    #mcfc #britawards

    #replacefilmtitleswiththewordvagina #liespeoplealwaystell

    #manchester #towie

    #nevertellagirl

    Manchester has Brit Awards on the brain, in addition to football and a word game we probably don’t need to explain. Oh, and The Only Way Is Essex (#towie) continues to prove popular.

    Top London #tags (seven days to 23/2/2012)

    #britawards #lfw

    #brits #liespeoplealwaystell

    #replacefilmtitleswiththewordvagina #10randomthingsaboutme

    #ificouldwishforanything #arsenal

    #nevertellagirl

    People in the capital have also been talking about the country’s premier music ceremony, which is unsurprising given the fact the awards were hosted in town. Aside from this it’s also London Fashion Week; #lfw.

    Top Liverpool #tags (seven days to 23/2/2012)

    #lfc #brits

    #efc #coyb

    #britawards #facup

    #ynwa #replacefilmtitleswiththewordvagina

    #liverpool

    Reds in the capital of Merseyside has been joined in a chorus of You’ll Never Walk Alone (#ynwa) this week, the Liverpool anthem (#lfc), meanwhile local rivals Everton (#efc) also feature.

    That was The Blagger’s Blog, a selection of statements, statistics and noteworthy newsies from across the media and social world, amalgamated, allowing the time-starved professional to start a conversation from thin air.

    If there is a success story, blunder, or tweeting town you’d like to see included email hello@smokinggunpr.co.ukor tweet using #blaggersblog. Happy Friday!

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    Looking through Google tinted glasses (at Google TV)

    Thursday, February 23rd, 2012

    Big news has arrived from the world’s dominant search engine this week on two fronts. Firstly the monolithic tech firm announced plans to finally realise every advertiser’s dream and sell space plastered to the eyes of consumers, and secondly there has been renewed speculation about a long-hyped TV service from the media giant.

    So this year could very well see the arrival of Google specs, glasses that are capable of projecting images- from newspaper web pages to Facebook to films- onto the inside lens. As the New York Times understandably mused; if bluetooth headsets caused people to walk around talking to themselves then what on Earth will this new innovation do?

    Regardless of the potential humiliation involved the possibilities are quite impressive, apparently. Whilst nobody is officially allowed to talk about the top secret project it’s thought that when wearing the glasses users will be able to have information linked to whatever it is they are staring at fed directly into their specs.

    So for instance visitors to Manchester’s Town Hall, despite its current closure, could have details of its interior, date of construction and so forth projected before their eyes… along with advertisements for local brands.

    No, that’s really not a joke, nor is it science fiction (though anyone who has seen John Carpenter’s They Live will have heard the sound of bells ringing). And on top of this there’s also a TV package that Google may be about to offer residents in Kansas City, USA. An application has been filed by the company to provide video services to residents in the locality, and if approved this could go live within the month. This is the same place in which a new, super-fast, fibre optic broadband service from the search engine is about to be launched.

    Details are scarce at the moment, but in November The Wall Street Journal reported that Google was in talks with Time Warner, Disney, and Discovery Communications about content for a fibre-optic video service. Four months later and it looks likely these plans will come to fruition, with on demand, live TV, and online access to channels all expected to be included. Interesting times ahead then.

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    Infographic: The History of Social Media

    Wednesday, February 22nd, 2012

    As a social media and digital PR agency we are constantly looking towards the future of online communication, however following on from a talk we attended at the last SMC_MCR, this week’s infographic looks at the history of social media.

    A hat tip to Marketingdirecto.com for creating this infographic.

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