Archive for the ‘Marketing’ Category

To succeed in 2012 stop listening to the media.

Tuesday, January 31st, 2012

To paraphrase a Greek goddess, Just Do It. Be bold, be brave and be the best you can.

It seems simple, but really it’s all too easy to become paralysed by fear, and for that I blame the media. The Daily Mail and Robert Peston in particular.

To borrow the much used (and I never believe them!) football manager mantra – avoid reading the papers. Or at least turn on your anti-pessimism filter if you want to get ahead.

Sure, the cold winds are once again blowing quite literally and metaphorically through the economy. But there are always reasons to believe, shoots of optimism to be grasped and every situation creates opportunities.

So if you want to make a difference this year, personally and professionally, you’re going to need to show some Olympian spirit by remaining ruthlessly focused and determined to hit your own objectives. And this is where another reason for the nation’s paralysis kicks in.

There’s a lack of clarity and fear of change being shown by so many. The number of senior business people I meet who know there are fundamental issues to solve in their business (communications or otherwise), but are so fearful of making the wrong decision or implementing any changes at all in case they end up turfed out and on the dole queue that they end up doing nothing, worries me.

But then the status quo will always be the easiest option. It’s the comfy armchair in your lounge, your safety blanket. Make no mistake though, when you stand still you’re actually falling behind, because your competitors have been busy identifying the threat and opportunities the current climate offers.

They’ve redeployed staff, upskilled workforces, launched new products that ride the zeitgeist and approached their sector from a new angle to disrupt the market. They have further supported this with the requisite financial spend and investment. They’re looking to come through the other side with a stronger share of a consolidated market when the tide finally turns. And it will.

Not everyone will succeed of course, but those that do stand to move forward and capitalise to the benefit of their business and stakeholders. So be bold, be brave, and be the best you can, because while predictions reign supreme throughout January, and as we approach the end of 2012’s first month this trend appears set to continue, I’m not sure we’ve ever seen such mixed messages before.

The analysis of the Christmas retail trading period alone raised many eyebrows, and before the boffins had finished offering their twopenneth we discovered January’s retail sales had hit a three year low – a mini boom and bust cycle in action.

Looking closer to home the PR sector came under review in the annual heavyweight marketing IPA Bellwether report. In all honesty it’s the same case as with so many integrated marketing meetings, wherein public relations gets the equivalent of a rushed five minutes at the end once the media bods have finished their 800th slide of penetration and reach, it being lumped into the ‘misc’ category.

We therefore must take such analyses with a pinch of salt, but even a committed sceptic can see that with budgets and profitability down for Q4 it doesn’t make pretty reading. Please allow me a moment of navel gazing to end though.

I’m pleased to report that we managed to buck the trend and Q4 was our most successful yet for the business, which saw us finish the year 50% up on 2010, a magnificent achievement and testimony to the sheer hard work and no lack of inspiration from the team. We intend to make 2012 an even better one, and for us that doesn’t just mean hard work. It’s also about focusing on the positives and not getting hung up on the negatives, seeking out opportunities and offering insightful, exciting communications solutions.
I for one can’t wait to roll my sleeves up and get stuck in!

Take care,

Rick

PS- It would be remiss of me not to mention the recent return of the acclaimed BBC re-imagining of Sherlock Holmes, to which our business as well as this e-newsletter owe their name. For fans currently missing the clever drama, check out John’s infamous blog http://johnwatsonblog.co.uk/  – I really don’t know how he has time to keep it up to date alongside his Case Notes for Smoking Gun…

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Pandas at the zoo

Tuesday, January 31st, 2012

On December 4th the UK’s only pair of giant pandas arrived at Edinburgh Zoo from China. A momentous occasion for animal lovers, this also represented a unique prospect for one of our key clients. Here’s how the brand seized its opportunity.

The connection between Panda Liquorice and panda bears is pretty obvious. The name says it all, but as we’ve already shown in our posts on brand affiliations successful partnerships result from analysis that takes several more factors into account. There’s nothing worse than a poorly conceived link, not least when it leads to embarrassment for either company involved.

In this case the potential for our beloved snack to be affiliated with these rare namesake creatures only became more pronounced with further investigation. Panda Liquorice won the Best Healthy Treat award at the Your Healthy Living Best Products Awards last year, and its policy of ‘no nasties’- whether that’s artificial colours or added sugars- fits in entirely with the image of panda bears living happily on all natural ingredients.

Branding exercises are useless without a great campaign, and here the company tied in a new price point, fresh product, and high profile PR launch to celebrate its deal with Edinburgh Zoo. The success of these initiatives is no real surprise, what with a prior two year relationship with Chester Zoo and a cherry flavoured liquorice red panda tie-in. Nevertheless, few could have expected the new campaign to go quite so well.

This time round Panda introduced Strawberry flavoured treats shaped like bears. Sold in smaller-than-usual 80g bags, the line represents a move into a new niche marketplace, targeting customers on the go and children. The £1 price tag also means Strawberry Bears are competing with different brands when compared to the manufacturer’s other ranges, meaning support through an affiliate campaign was a great idea in order to take this bold step.

The ability to promote a link with a high profile endangered species on packaging is priceless for public recognition; the giant pandas made national headlines, liquorice, on the whole, does not, so new customers will have been introduced to the product. At the same time, donating some of the resulting profits to the costly upkeep of the bears further cements the brand’s reputation as ‘good’.

In return Edinburgh Zoo is now promoted on packs of Panda Liqourice sold up and down the country, and will receive an additional income as a result of this association. During the first weekend the new pandas went on public display we were on site in the Scottish capital handing out Strawberry Bears, and the response was overwhelmingly positive. As such we can say this is another example of brand synergy and well executed PR leading to a truly successful affiliation.

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The Blagger’s Blog 27th January 2012

Friday, January 27th, 2012

A weekly roundup of talking ponts, sans effort

Worth the paper it’s printed on?

Last week’s light news success stories included…

… Celebrity Big Brother again, with 92 articles reporting on the series dominating UK audiences, just a few more than the 88 that reported on Wikipedia temporarily closing down amid piracy fears…

…and Amanda Holden wearing heels whilst pregnant, the crux of eight stories, the same number that covered the fall of Tom Harris, an ex-Scottish Labour MP (see below).

(Source: Journalisted)

Weekly high

Scandinavian Airlines have a been responsible for several successful interactive, social media, and digital campaigns over the years. The company’s ‘Couple Up to Buckle Up’ QR initiative is no different, as this typically smooth case study video from the firm confirms…

Weekly low(s)

Tom Harris resigns from his post as Scottish Labour MP after creating a spoof video comparing First Minister Alex Salmond to Adolf Hitler in another one of those Downfall based clips. The result means the internet is now full of reactionary work such as this…

…meanwhile the private sector ensured we had to include two cock ups for the price of one this week, as McDonalds launched a Twitter campaign inviting people to share their #McDStories but instead received jibes, abuse, and the following PFSK headline. Fail.

Battle of the tweets: Manchester vs London vs Sheffield

Top Manchester #tags (seven days to 26/1/2012)

#mcfc #mufc

#cbb #lfc

#30thingsaboutme #manchester

#youknowyouredrunkwhen #thingsicantstand

#supersunday #takemeout

The last week of January has played out much like the rest of the month in Manchester- quietly. That is, of course, apart from the city’s two Premier League teams both beating London sides, in the capital no less.

One to watch: gemsmaquillage (Gemma – You Tuber/blogger on makeup and beauty; 12,773 followers / 27,744 updates)

Top London #tags (seven days to 26/1/2012)

#cbb #30thingsaboutme

#lfc #arsenal

#mufc #mcfc

#afc #youknowyourdrunkwhen

#thingsicantstand #takemeout

Understandably Arsenal (and no doubt Tottenham) fans have been Tweeting about the weekend’s double loss against Manchester’s big two, elsewhere Take Me Out and Celebrity Big Brother are high on the agenda, while others reveal personal secrets. No change there then.

One to watch: sbtvonline (SB TV Online- The UK’s leading youth broadcaster; 61,264 followers / 52,697 updates)

Top Sheffield #tags (seven days to 26/1/2012)

#cbb #swfc

#30thingsaboutme #sufc

#youknowyouredrunkwhen #ntas

#takemeout #mcfc

#sheffield #127hours

Both Sheffield teams are enjoying good times too, albeit in League One (United and Wednesday). Aside from that the recent screening of 127 Hours, a film about a guy stuck in a rocky crevice with his arm trapped under a boulder, also seems to have made an impression.

One to watch: swfc (Sheffield Wednesday FC- Official Twitter profile for the football team; 16,115 followers / 10,892 updates)

That was The Blagger’s Blog, a selection of statements, statistics and noteworthy newsies from across the media and social world, amalgamated, allowing the time-starved professional to start a conversation from thin air.

If there is a success story, blunder, or tweeting town you’d like to see included email hello@smokinggunpr.co.uk or tweet using #blaggersblog. Happy Friday!

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Recommended viewing: The Future of Advertising

Tuesday, January 17th, 2012

As a public relations agency we spend an awful lot of time online, and a major benefit of this- outside effectively managing social media, PR and press office affairs for a plethora of clients- is that we stumble across interesting content on a daily basis. Just like this video.

The Future of Advertising quite clearly visualises something we practice on a regular basis here at Smoking Gun PR, the art of storytelling with brands. Take a look for yourself and things should become a lot clearer, thanks to Story Worldwide for putting it together

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The Blagger’s Blog 13th January 2012

Friday, January 13th, 2012

A weekly roundup of talking points, sans effort


Worth the paper it’s printed on?

Last week’s light news success stories included…

… Celebrity Big Brother launching, of course, with 102 articles reporting on the series beginning (again), in contrast Steven Hawking turned 70 and appeared in just 42…

…Dancing On Ice, another reality-talent show, started and seized no less than 90 headlines, in comparison William Hague’s visit to Burma- the first British foreign secretary to do so since 195- only featured in 49…

…and finally, Peaches Geldof announced she was pregnant and grabbed eleven stories, while Michael Brown, the biggest donor to the Liberal Democrats, was arrested in the Dominican Republic and just four ran.

(Source: Journalisted)

Weekly high

They say there’s nothing as good as a Dyson, but if this latest advert for LG’s own vacuum is anything to go by that’s not true. We all love a good tongue in cheek commercial, and as this one managed to raise plenty of mid January smiles we thought it only right to reference it as our pick of the week.

Weekly low

You can’t predict what celebrities are going to do next. Blue Ivy Carter has been lucky enough to be born with parents Jay-Z and Beyonce, and everyone at Lenox Hill Hospital knows it, what with reports abound of the superstar couple’s security team refusing other new parents entry to specialist units and clearing out the waiting room. Click for more.

Battle of the tweets: Manchester vs London vs Leeds

Top Manchester #tags (seven days to 12/1/2012)

#mufc #mcfc

#cbb #facup

#lfc #takemeout

#1thingifindsexy #manchester

#100thingsihate #derbyday

The recent Manchester derby that saw United take on City in the FA Cup 3rd round is rightly a big taking point, ending up 3-2 and providing 90 or so unquestionably entertaining minutes. Similarly Celebrity Big Brother has been keeping people engrossed on another channel, while some people are also listing their their biggest turn ons and dislikes.

One to watch: buzzshire (Buzz Shire- breaking news headline buzz; 22,210 followers /4,167 updates)

Top London #tags (seven days to 12/1/2012)

#cbb #mufc

#facup #100thingsihate

#inanafricanhouse #lfc

#mcfc #takemeout

#1thingifindsexy #arsenal

As up north people in London have been lured in by Celebrity Big Brother, though reassuringly the FA Cup is also a major talking point. Meanwhile the new series of Take Me Out is also proving popular, along with another list of things people loathe.

One to watch: davegorman (Dave Gorman- AbsoluteRadio, Sundays 10am. Podcast too, don’t drop litter; 187,308 followers / 31,397 updates)

Top Nassau, Bahamas #tags (seven days to 12/1/2012)

#afterclubtexts

Ah the Bahamas, what a wonderfully beautiful, lackadaisical place to live. We Brits are busy talking about the latest celebrity gossip, but over in the warm waters of the Atlantic people appear to have far less on their mind, with amusing examples of tipsy #afterclubtexts the only trending discussion.

One to watch: wizzwatch (Wizz Watch- Forex trader, stock trader, technical analyst, finding the best stocks; 1,972 followers / 13,039 updates)

That was The Blagger’s Blog, a selection of statements, statistics and noteworthy newsies from across the media and social world, amalgamated, allowing the time-starved professional to start a conversation from thin air.

If there is a success story, blunder, or tweeting town you’d like to see included email hello@smokinggunpr.co.uk or tweet using #blaggersblog. Happy Friday!

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The Blagger’s Blog 23/12/2011

Friday, December 23rd, 2011

A weekly roundup of talking points, sans effort

Worth the paper it’s printed on?

This year’s light news success stories included…

… series eight of X Factor, which featured in 9,381 articles, while the campaign for US Republican presidential nomination only made it into 1,786…

…Charlie Sheen, who appeared in 1,187 stories, whereas the Higgs Boson, or mythical ‘God particle’, being glimpsed by scientists only saw 234 headlines…

…and finally, Jedward performing at Eurovision and appearing in Big Brother, making it onto the page 773 times, considerably more space than was afforded the UN’s declaration of a famine in East Africa, the focus of 411 stories.

(Source: Journalisted)

Weekly high

Other than Christmas’ impending arrival this harmlessly suggestive advert made our week. How do you best avoid jibes as a brand like Cockburns, one of Britain’s leading port houses? Well, how about by facing the problem head on, as the brand did here.

Weekly low

In a week when football’s been thrust into a negative spotlight, with two players caught up in very public racial misdemeanors, it goes without saying those in who earn their living as TV pundits need to be on best behaviour. As such Alan Hansen’s slip of the tongue during Match of the Day was utterly surprising, and stupid.

Battle of the tweets: Manchester vs London vs Bristol


Top Manchester #tags (seven days to 22/12/2011)

#mufc #mcfc

#lfc #manchester

#suarez #scd

#stepbrothers #towie

#uksnow #motd

Liverpool’s Luis Suarez is banned from football for eight matches for racially abusing Patrice Evra, which is understandably dominating Manchester’s Twitter trends. As is the potential for a white Christmas, and The Only Way Is Essex.

One to watch: spinningfields (Spinningfields – Hosts some of the best events in Manchester; 4,400 followers / 3,013 updates)

Top London #tags (seven days to 22/12/2011)

#lfc #arsenal

#mufc #whyrelationshipsdontlast

#scd #afc

#eastenders #motd

#cfc

Chelsea captain John Terry also finds himself accused of a racial slur, but doesn’t appear in London’s most talked about topics (save for the possible #cfc reference). Eastenders does though, along with #whyrelationshipsdont last. All very Christmas-y then.

One to watch: stillsafe (Still Safe – Website dedicated to localised problem solving, from travel to breaking news; 49, 823 followers / 130,043 updates)

Top Perth, Western Australia #tags (seven days to 22/12/2011)

#perth #godisnotgreat

#whyrelationshipsdontlast #getscorched

#mydreamliveconcert #2011was

#greatcouples #goodluck1d

#lastteentuesdaytommo #change1dsongtitletocarot

Down under people are also listing reasons why lovers split, while residents of Perth, Australia’s fourth largest city, also seem to be big fans of the X Factor-spawned band One Direction. Then again, is replacing parts of their song titles with a vegetable flattery?.

One to watch: marketingtwitt (Marketing Guru- I enjoy marketing and selling things, on and offline; 5,238 followers / 7,900 updates)

That was The Blagger’s Blog, a selection of statements, statistics and noteworthy newsies from across the media and social world, amalgamated, allowing the time-starved professional to start a conversation from thin air.

If there is a success story, blunder, or tweeting town you’d like to see included email hello@smokinggunpr.co.uk or tweet using #blaggersblog. Happy Friday!

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Guest post – Digital strategies and galactic warfare

Thursday, December 8th, 2011

We’re extremely proud to introduce our next guest blogger, Mark McGee @Mark_McGee. Vice-President of Communications for a not-for-profit trade association, and a freelance digital marketing consultant, with a 21-year career in the creative and communications industries (16 of which involved digital), he has worked on nearly every aspect of digital, from strategic planning through design, coding and on-site optimisation, to analysis. He is currently completing his dissertation for Econsultancy’s MSc in digital marketing.

The Cylons had a plan. So should you.

In 2003, sci-fi fans were treated to a re-imagining of a classic series: Battlestar Galactica. At the start of every episode we were told that the Cylons “had a plan” but what this plan actually involved was shrouded in mystery for much of the four seasons that the show ran for. It wasn’t until the 2010 release of a special mini-feature, aptly named The Plan, that we had an insight into what was going on in the brains of these (bio)mechanical antagonists.

After watching this feature a few times (alright, more than a few times) I began to see a correlation between what the Cylons were doing and one of my favourite digital marketing planning models: SOSTAC®. So, I decided to see if it really did match. And, by the Lords of Kobol, it did!

This shows that the Cylons understood the need for a robust plan of action and the ability to adapt it to events that occur during its implementation. There is no excuse for you not to have one for your digital marketing activities.

Of course, the Cylons’ plan involved genocide, nuclear destruction, killer robots, sleeper agents, seduction and betrayal, but I probably wouldn’t recommend these for your next email campaign strategy.

CLICK TO ENLARGE INFOGRAPHIC

Situation analysis

THE CYLONS

  • Exiled from the Colonies since Cylon War 40 years ago
  • No contact with Colonials since end of Cylon war
  • Still seen as ‘enemy’ by humanity
  • Perfected ‘Significant Seven’ human/cylon models with assistance of ‘Final Five’
  • Basestars, Raiders and Centurions upgraded in large numbers
  • Resurrection technology achieved

SOSTAC®

  • Where are we now?

DIGITAL MARKETING

  • Goal Performance
  • Customer Insight
  • E-marketing SWOT
  • Brand Perception
  • Internal capability and resources

Objectives

THE CYLONS

  • To be favoured above humanity by ‘Final Five’
  • To be in total control of the Twelve Colonies
  • To live in peace without fear of human reprisal

SOSTAC®

  • Where do we want to be?

DIGITAL MARKETING

  • Sell: customer acquisition and retention targets
  • Serve: customer satisfaction targets
  • Sizzle: site stickiness, visit duration
  • Speak: trialogue; number of engaged customers
  • Save: quantified efficiency gains

Strategy

THE CYLONS

  • Disable Colonial defence mainframe
  • Destroy Colonial fleet’s ability to respond
  • Annihilate human race throughout the Twelve Colonies
  • Teach ‘Final Five’ a lesson for their “foolish appreciation of humanity”

SOSTAC®

  • How do we get there

DIGITAL MARKETING

  • Segmentation, targeting and positioning
  • OVP (online value proposition)
  • Sequence (credibility before visibility)
  • Integration (consistent OVP) and database
  • Tools (web functionality, email, IPTV, etc.)

Tactics

THE CYLONS

  • Insert ‘Final Five’ into Colonial life with false memories
  • Insert sleeper agents and ‘Significant Seven’ models into Colonial fleet and other positions of value
  • Obtain backdoor codes to Colonial defence mainframe
  • Simultaneous attack on all Colonies

SOSTAC®

  • How exactly do we get there?

DIGITAL MARKETING

  • E-marketing mix, including: the communications mix, social networking, what happens when?
  • Details of contact strategy
  • E-campaign initiative schedule

Actions

THE CYLONS

  • ‘Ones’ to oversee implementation
  • ‘Twos’ to act as infiltrators and monitor military installations
  • ‘Threes’ to act as infiltrators
  • ‘Fours’ to infiltrate as medical specialists
  • ‘Fives’ to infiltrate and sow seeds of discontent or confusion
  • ‘Sixes’ are to infiltrate and use seduction to obtain backdoor codes to Colonial defence mainframe
  • ‘Eights’ only one model is to be inserted into Colonial fleet as a sleeper agent
  • ‘Hybrids’ to control and coordinate Basestars
  • Basestars to simultaneously attack all Colonies, defence outposts and Colonial fleet
  • Raiders to mop up remaining defences
  • Centurions to hunt down and destroy remaining Colonials

SOSTAC®

  • Who does what and when?

DIGITAL MARKETING

  • Responsibilities and structures
  • Internal resources and skills
  • External agencies

Control

THE CYLONS

  • Determine number of Colonial casualties
  • Colonial fleet destroyed
  • Monitor for survivors
  • Gauge reaction from ‘Final Five’
  • Revise plan if necessary to achieve objectives

SOSTAC®

  • How do we monitor performance?

DIGITAL MARKETING

  • 5Ss + web analytics – KPIs
  • Usability testing/mystery shopper
  • Customer satisfaction surveys
  • Site visitor profiling
  • Frequency of reporting
  • Process of reporting and actions

Disclaimer & credits

SOSTAC® is a planning model, originally developed in the 1990s to help with marketing planning by PR Smith, who is Dave Chaffey’s co-author on Emarketing Excellence.

Battlestar Galactica and related content is © 2011, Syfy (a division of NBCUniversal). All rights reserved. No copyright infringement intended, used for illustration purposes only. Reference information from Battlestarwiki.


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The Blagger’s Blog 2nd December 2011

Friday, December 2nd, 2011

A weekly roundup of talking points, sans effort

Worth the paper it’s printed on?

Last week’s light news success stories included…

…the plethora of British actors that came away from the International Emmy Awards with more than just a few stories, which 38 articles reported on, whereas Nick Clegg’s declaration of a new Youth Contract to combat rising unemployment in young people only appeared in 35…

…Janet Devlin finishing her run in this year’s X Factor, and featuring in 36 pieces as a result, while the Arcadia Group announced that hundreds of high street stores would close and just 31 stories ran …

…and finally, the Duchess of Cornwall attending a Strictly Come Dancing rehearsal, which was the focus of 13 articles, one more than the 12 that looked at the Government saving the Youth Justice Board quango.

(Source: Journalisted)

Weekly high

iPhone users beware, at least one rival brand knows how best to take your device of choice down a peg or two. Even most BlackBerry and Apple phone owners would admit the Samsung Galaxy presents itself very well, and lightning fast functionality only adds to the whole ‘if I didn’t have one of these I’d have one of those’ thing, and now the manufacturer has a great advert too. Enough said.

Weekly low

So there’s a Kansas City Governor, called Sam Brownback. He’s in a town called Topeka, attending the Kansas Youth in Government programme, which is designed to encourage interest in politics amongst young people. Emma Sullivan, a senior high school student, takes objection to some things he says, and tweets: “Just made mean comments at gov brownback and told him he sucked, in person #heblowsalot“. Brownback’s office get in touch with her school, and try to force her to write a letter of apology. Then word gets out, and, unsurprisingly, the politician comes off looking ridiculous. No, no, no.

Battle of the tweets: Manchester vs London vs Edinburgh

Top Manchester #tags (seven days to 1/12/2011)

#xfactor #mufc

#mcfc #mytramexperience

#imacelebrity #imaceleb

#ripgaryspeed #manchester

#strike #n30

As expected, despite the incident happening in East London, the video of a woman hurling abuse at ethnic minorities on a tram has ballooned, even if a few people are just complaining about the Metrolink in their #mytramexperience rant. In football United and City still feature high on the list, though the tragic loss of Gary Speed, who died on Sunday must come top of the talking points. Oh, and there have been some strikes.

One to watch: MENnewsdesk (MEN News Desk – Manchester Evening News News Desk; 16,837 followers / 13,164 updates)

Top London #tags (seven days to 1/12/2011)

#xfactor #mytramexperience

#imacelebrity #n30

#imaceleb #strike

#f1 #lfc

#momentsicanneverforget #mufc

On top of racism on public transport the main thing on most twittering lips has surely been n30, November30, or the public sector walkout staged on Wednesday. The cause of much controversy, with some branding the action as unacceptable given current economic difficulties, that hasn’t stopped an equal number of people showing their support for the cause via social media, and 2million government employees downing tools.

One to watch: eamonnholmes (Eamonn Holmes- Presenter, Sky News Sunrise and ITV This Morning; 231,077 followers / 12,116 updates)

Top Edinburgh #tags (seven days to 1/12/2011)

#xfactor #mytramexperience

#n30 #edinburgh

#imaceleb #strike

#imacelebrity #ripgaryspeed

#scotlandhour #nov30

The last Wednesday of every month, between 9PM and 10PM, Twitter users in Scotland engage in #scotlandhour. The idea is to join the forces of business, tourism, and local knowledge together, thus creating a constant stream of tips and advice for anyone living in, or visiting, that beautiful expanse north of Hadrian’s Wall. On top of that the same conversations prevail, so that’s picket lines, bigotry in motion, I’m A Celebrity, and X Factor.

One to watch: scotsmandotcom (The Scotsman- Scotland’s quality national news website and newspaper; 8,821 followers / 11,451 updates)

That was The Blagger’s Blog, a selection of statements, statistics and noteworthy newsies from across the media and social world, amalgamated, allowing the time-starved professional to start a conversation from thin air.

If there is a success story, blunder, or tweeting town you’d like to see included email hello@smokinggunpr.co.uk or tweet using #blaggersblog. Happy Friday!

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Smoking Gun MD Rick Guttridge: “Social media engagement is pointless in Britain”

Wednesday, November 30th, 2011

The UK has the lowest level of online interaction between consumers and brands in the world. That’s mainly because people don’t want to respond. So, if nobody’s listening anyway, is there any point in trying to strike up a conversation?

Well, yes. That’s despite the fact that in a recent headline-making survey by TNS, in which 72,000 global internet users were quizzed, Britons ranked bottom in terms of openness to web marketing. Worse yet, just 20 per cent of our country’s population thinks social networks are good places to buy products, which equals half the global average.

But if 61 per cent of Britons don’t want to engage with brands on social media, that means 39 per cent do. And, given the fact PC security firm Symantec reported earlier this year that mistakes on social media had cost companies $4.3million in the previous 12 months in litigation, damaged reputations, and leaked secrets, it’s imperative online interaction is done effectively, has been well targeted, and expertly managed so as not to waste time.

According to a survey by Socialbakers 95 per cent of all questions posed to brands via Facebook do not receive a response. As such you have to wonder how many members of the public that aren’t interested in engaging via social media would be if the companies on the other end played their parts more effectively. Still, speculation to one side, let’s stick with the statistics.

Facebook is expected to generate over $2billion in revenue from advertising alone in 2012. Google’s looking at $16.5billion from the same income source, while Twitter should bring in a respectable $234million. So are brands throwing money into a bottomless pit of an idea they’re yet to find out is really just a pipe dream? Or do they know something the facts bely?

Of course it’s laughable to suggest marketing and advertising departments in 2011, informed as they are, would opt to invest substantially in unproven methods. Clearly then there’s substance to the theory, meaning social media marketing is about understanding a target market comprehensively, learning consumer likes and dislikes, and becoming familiar with people’s habits.

Those that read our guides on ‘How to effectively manage an online community’ and ‘How to create an effective social media policy’ will already know how important this early research is. And everybody needs to be clear on the fact that, despite the seemingly disinterested British majority, doing nothing social-media wise is no longer an acceptable option.

Just look at the criticism recently fired at Waitrose after the supermarket failed to quickly respond to a customer who complained online that her disabled daughter had been called an animal by another shopper. The situation has now calmed, and official statements have been issued. But still, it’s an unnecessary mistake I’m amazed still gets made so frequently, given how long professionals have been preaching the significance of best social media practice already. As such here’s hoping the relevant brands start to pick up on the idea soon.

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Holidays are coming: The best Christmas adverts ever aired

Wednesday, November 30th, 2011

What makes a memorable advent advert? Is it music, snow, beautiful women wearing a winter collection, or familiarity resulting from years of re-use? We know our own thoughts on that, so if you’re interested read on for our all time favourites.

This year’s Marks & Spencer TV campaign, featuring famous faces from X Factor singing When You Wish Upon A Star, arrived to a mixed response. Which is surprising, as the company usually gets it spot on. This got us thinking, what are the ingredients for yuletide marketing success?

After extensive research into this important issue, with a few hours whiled away indulging in forgotten gems (ZX Spectrum at Curry’s- say no more), we came up with ten that, for various reasons, will stay with you long after the tree comes down. Some are clever, others star-studded, and one ran for so long it’s hard to believe they don’t still air it. But enough enticing intros, let’s get on with the list. Without further ado then, we present Smoking Gun PR’s Top Ten Christmas Adverts; a veritable selection box of seasonal brand delights.

Coca Cola ‘Holidays Are Coming

This entry consistently ranks as the UK’s favourite Christmas advert of all time, which isn’t surprising as it comes from the giant that gave Santa Claus his red outfit, and as such the marketing department definitely knows a thing or two about festivities.

Toys R Us ‘A Magical Place

Despite often being housed in warehouses we all have childhood memories of being taken to the Christmas wonderland that is Toys R Us, largely because of adverts like this classic early 1990s effort, and its somewhat evocative theme tune.

Quality Street ‘The Lollipop Lady

British tastes have changed in the last 20 years. But, regardless of any 75% cocoa, spice-infused Ecuadorian products, when we think of Christmas Quality Street is still not far from our minds, and, with a little recollection, neither is this commercial.

Guinness ‘White Christmas

Known for some of the greatest adverts ever aired on TV (see the now-legendary Surfer campaign), Ireland’s premier alcoholic export again struck gold with one of the best non-Bing Crosby White Christmas productions of all time.

John Lewis ‘Gifts You Can’t Wait To Give

Trying to decide which ad to include from one of the most advent-aware brands in Britain was always going to be difficult, until it unveiled what may be its finest to date, ensuring John Lewis really will make our Christmas in 2011.

Irn Bru ‘The Snowman

Irn Bru doesn’t do many adverts, and before this had never run a festive campaign, so top marks for getting it right first time by taking a staple of Christmas TV and applying an amusing twist in keeping with the irreverent Scottish brand.

Argos ‘Christmas Shopping

Focusing on the wonders of this special time of year is fine, but what if your brand would benefit more from highlighting the hassles? Argos and its home delivery service certainly understood how to target that niche with this slightly cynical clip.

Ferrero Rocher ‘The Ambassador’s Reception

Who is the Ambassador? Would he really serve platters of Ferrero Rocher at his reception? Who cares when, thanks to poor dubbing, terrible acting, and a lifespan of years, this advert managed to define an era in confectionary history.

M&Ms ‘Meet Santa Claus

An average TV ad is 30 seconds, but M&Ms secured a place on our list of classic Christmas commercials in just half that time by combining their iconic characters with Father Christmas, and ending up with this smile-inducing festive message.

Marks & Spencer ‘Christmas Wouldn’t Be Christmas Without

It’s got a twinkling soundtrack, and a bunch of famous faces from Wallace & Gromit to Steven Fry and Joanna Lumley delivering lines with inoffensive, though sometimes saucy double meanings. For those reasons we loved M&S in 2009.

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