Posts Tagged ‘Marketing’

Data blunders: From cyber crime to social media sackings

Thursday, January 31st, 2013

It’s time to wise up online in 2013 says agency MD Rick Guttridge as he peruses some of the latest dark digital happenings….

January brings with it resolutions. Which is understandable- a fresh start to the New Year and all that. But amid the cigarette quitters and drink-lessers, I’m surprised more commitments aren’t being made to improve the way we work and communicate digitally.

According to recent news, Greater Manchester’s police force has witnessed a huge spike in reported Twitter crimes, such as offensive and threatening messages. Whether bullying or simply pranking, this misuse of personal details- with targets often chosen based on profile biogs and interests- is indicative of a perception that social media and the digital realm are anything goes frontierlands.

Realistically, though, this isn’t the case. In fact, it has never been more important to consider our electronic actions, before they come back to haunt us. Just look at the trouble Sony recently landed itself in thanks to data protection negligence. The firm’s security systems, used to safeguard PlayStation 3 accounts, apparently weren’t up to scratch. The company was hacked, and plenty of information compromised- which really isn’t acceptable anymore.

Away from cybercrime the reasons to be very careful about what particulars are being stored, where and by who, go well beyond theft and threatening tweets. Every status update and 140-character sentiment, not to mention all images and links, can potentially land you in hot water. Our private and professional lives are no longer entirely separate, as the following five social media sackings go to show. So read on, enjoy, and even laugh if you must, just be sure to take on board the lessons inherent in these stories, obvious as some may seem.

And of course, if you need advice on any subject in this area, from avoiding these pitfalls to digging yourself back out again to restore corporate reputation, call the team at Smoking Gun for help.
Sale Sharks fans are ‘f***wits’
Holleh Nowrouz was the social media executive at Manchester-based rugby team Sale Sharks, until she labelled fans who were critical of the side’s social media and blog content “absolute f***wits”. No, she didn’t last long after that.

Josh Brookes wants to see you naked
Australian X Factor contestant Josh Brookes was kicked off the show last September after trying to get some of his 24,000 Twitter followers to send him nude pictures of themselves. Inappropriate in extremis, and also a little creepy.

Preece v JD Weatherspoon
Weatherspoons manager Miss Preece took the pub giant to court following her Facebook-related dismissal, a result of venting anger online at the abuse she received after evicting two drinkers, without checking her privacy settings.

Daemon Johnson: to protect and post
Many police officers have been disciplined thanks to social media stupidity. An Inspector Johnson was fired outright after an ‘unprofessional’ image went to Facebook rather than his partner’s phone, his emails were then searched, and a message containing a ‘sexual comment’ was found, breaching in-house policy.

Teaching at Thomasboro is not funny
In Charlotte, North Carolina, a teacher ruined her career after writing ‘I am teaching in the most ghetto school in Charlotte’ in the About Me section on Facebook, with drinking listed amongst her favourite hobbies. A bad joke no less.

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Introducing the Facebook glossary of terms

Thursday, December 13th, 2012

Page Organic Impressions, Post Consumers, Engaged Users… for anyone other than public relations, marketing and social media specialists trying to analyse Facebook’s feedback can be a rather daunting task. There’s a lot to look through, and despite the network’s perception as being for the people, the language used is rather techy. Or maybe that’s just how the kids are talking to each other these days?

One thing’s for sure, staff at this particular Manchester based PR agency are frequently asked to explain exactly what the phrases used within Facebook Insights actually mean, and whilst it’s nothing but a pleasure to explain the ins and outs, a visual aid would certainly make that process a little simpler. Just like Hollywood always claimed then, sometimes it seems you can get what you want, with U.S. digital media expert Jon Loomer putting together an easy to digest glossary of Facebook terms.

The original post, and highly recommendable website for anyone interested in social media as a business tool, can be found here, but we’ve also re-posted the list below for ease of reference. Take a look, let us know if you think there’s anything that has been missed off, and then we can clarify directly.

 

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How to blog a job in PR

Wednesday, October 31st, 2012

It’s no easy thing, landing a role you enjoy with an agreeable firm, least of all with the current lack of available positions being advertised. As the cliche goes, standing out from the crowd is the only sure fire way to get yourself an interview, let alone hired, but now more than ever this is becoming difficult to achieve.

To quote another statement from someone or other: “everything that can be done is being done, or has been done.” Of course that’s spurious at best, but there’s a degree of truth to the statement, albeit served with too much pessimism. Because, in a world of widespread access to advanced technology and instant communication, creating something genuinely unique is far from easy. Just think of the last time you stumbled on a website that lived up to its promise of difference.

It’s not impossible, mind, as Smoking Gun’s recent Account Executive recruit Anne-Marie Bailey proved this year when she blogged (not blagged) her way into a job here at our fine Quay Street office. An MA student studying Public Relations at the University of Sunderland, we were blown away by her approach to one particular assignment, specifically the creation and maintenance of a blog.

Raising the Profile was born, wherein another age old mantra was followed as Anne-Marie wrote about what she knew- in this instance getting to grips with the PR world as a further education student. Better yet, she then added to this by following the second of our key blogging rules, ensuring that the information posted was informative, well written, and useful for visitors.

Interviews with experienced PR practitioners, who offered advice on finding work, news stories and opinion pieces all helped build a respectable following of likeminded young hopefuls. As did Twitter conversations with experts, and the subsequent analysis, again with the focus being on a specific target audience, namely aspiring academics in the discipline.

Of course, the CIPR’s recommendation helped too, and moreover points to the quality of Anne-Marie’s work; the reason for our decision to enlist her skills. To those looking for a foot in the door of this often appealing, unarguably demanding sector the message is simple, then. Be prepared to work hard, not to mention think professionally for a shot at a desk, and be willing to go that extra mile in order to impress. After all, public relations is an industry that relies on its practitioners’ ability to catch the eye, and leave an unforgettable first impression.

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The Blagger’s Blog 26th October 2012

Friday, October 26th, 2012

A weekly roundup of talking points, sans effort

Thought for the week

“”[It] does worry me that most powerful nation in the world, North America, denies what the rest of us can see very clearly.” Legendary naturalist David Attenborough on the U.S. attitude towards climate change.

Worth the paper it’s printed on?

Light news success stories in the papers this week included…

…Adele having her baby boy, with 8 stories centred on the arrival, in contrast Italy’s PM and gaffe king Berlusconi made it into just 1 with his denial of using an underage prostitute…

…Victoria Beckham out and about with wee daughter Harper, with 8 articles reporting that global news, whereas auction website eBay manages to snake out of £50million in tax, making us all wonder when big business will start contributing, yet only made 4 headlines …

…and, finally, Kristen Stewart and Robert Pattinson getting back together, sending us to sleep with 15 newspaper pieces, exactly the same number as were written about the suspected terrorist arrested for the New York Federal Reserve bomb plot .

(Source: Journalisted)

Weekly high

To celebrate the birthday of its famed nodding dog mascot, UK insurer Churchill created a digital greetings card online, and sent a giant version around the country. 4347 signatures later and the Guinness World Record was set for most contributions, whilst £2,000 was donated to Battersea Dogs & Cats home. Nice.

Weekly low

Over the last seven days plenty of catastrophes could have made it here, though non were greater than Monster’s. The most popular brand of energy drink in the U.S is currently under investigation following the deaths of five people who all consumed the liquid, including one minor. Crisis doesn’t even come close.

Things that may happen next week…

Piers Morgan may be called to answer as The Mirror is being sued for phone hacking which allegedly occurred whilst he was editor, senior BBC staff could resign in the wake of the worsening Jimmy Savile-debacle, and the price of gold might fall for the third week running.

Dates for your diary

Tuesday 30th October, Liverpool- Geek Up Liverpool @ DoES Liverpool; A must for any creatives of technophiles in the region.

Wednesday 31st October, Manchester- MediaCity UK Social Media Surgey @ BBC Bridge House; An open invite for anyone from any sector to discuss how to do anything social.

Thursday 1st November, Manchester- Speed Networking; Pertutti Restaurant; Autumn’s edition of the event in which professionals communicate, with pace.

If there is a success story, blunder, or tweeting town you’d like to see included email helloATsmokinggun.co.uk or tweet using #blaggersblog. Happy Friday!

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The Blagger’s Blog 12th October 2012

Friday, October 12th, 2012

A weekly roundup of talking points, sans effort

Thought for the week

“If anyone still believes he was not doping, then they believe in Santa Claus.” Professor Jordan Kobritz, chair of the Sports Management Department at SUNY Cortland, on Lance Armstrong’s drug scandal.

Worth the paper it’s printed on?

Light news success stories in the papers this week included…

…X Factor, with 280 articles focused on something to do with the hit show, in contrast the funerals of Fiona Bone and Nicola Hughes, the two murdered police officers, only featured in 55…

…Strictly Come Dancing, according to 104 headlines, whereas Abu Hamza, the radical Muslim cleric, was extradited to the U.S. and only made it into 85 …

…and, finally, The Only Was Is Essex, completing a trash T.V. triptych, which grabbed 39 stories, far more than the 5 focused on a Belfast bomb that was defused by army experts.

(Source: Journalisted)

Weekly high

Call us suckers for babies, but this latest advert for Cow & Gate couldn’t help but make us smile. Ah, look at their tiny faces… and the track’s not the worst choice either.

Weekly low

Rumours abound that Burnley FC manager Eddie Howe will up sticks and leave for his old club, AFC Bournemouth, along with back room staff and potentially a player. It might not be true, but silence from the Lancashire club hasn’t helped dispel fan fears, leading to this week’s #fail.

Three things that may happen next week…

On Wednesday the former US Federal Reserve chairman will appear before the Parliamentary Commission on Banking Standards as a result of the libor rate rigging, Wayne Smith and Julie Anne Skelding, Britain’s most wanted couple, could be in jail following a trial today after their return to UK shores, and questions will be raised over German Chancellor Angela Merkel’s involvement in the failed merger between BEA EADS.

Dates for your diary

Thursday 18th October, Manchester- Some Comms Awards @ Radisson Blu Edwardian; Annual ceremony celebrating some of the best work in PR and marketing.

If there is a success story, blunder, or tweeting town you’d like to see included email helloATsmokinggun.co.uk or tweet using #blaggersblog. Happy Friday!

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Stating the obvious: C4′s ‘Gypsy Weddings’ morally bankrupt

Thursday, October 4th, 2012

Hold the front page, stop the presses, don’t hit ‘publish’ yet. We’ve got shocking news from the forefront of media decency, suggesting one of the country’s biggest broadcasters may well be tarting up controversialist trash TV to make it look like an anthropological documentary.

As per one of our go-to websites, BrandRepublic, a representative of the Irish Traveller Movement in Britain says the Advertising Standards Agency’s move to ban commercials for Channel 4′s Big Fat Gypsy Wedding- sporting the slogan ‘Bigger. Fatter. Gypsier’- shows the producers up for being morally bankrupt. Well, how about telling us something we didn’t already know- with the title alone being as far removed from good taste as Big & Bouncy.

For successive seasons now the series has done little other than provide a window with which to peer in on another culture, but with as much amazement as interest. Hark at the dresses they wear, garish and gaudy being understatements, tremble whilst imagining running into an angry ‘Paddy the Hardman’, and observe the rather eyebrow-raising practice of ‘grabbing’.

The point being that, whilst the adverts in question caused offence due to the aforementioned slogans, and use of a young girl and boy (respectively sexualised and off the rails), any real lasting damage that could be caused to the community in question doesn’t end, or even begin, with this most recent example of wham-bam promotion. Episode One, Series One, is really where the root problem lies, leaving plenty of questions unanswered as to what constitutes acceptable programming.

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The Blagger’s Blog 28th September 2012

Friday, September 28th, 2012

A weekly roundup of talking points, sans effort

Thought for the week

“It’s not as nasty as it looks but it’s still quite dire.” Economist Paul Dales on the downward revision of U.S. second quarter growth to 1.3%.

Worth the paper it’s printed on?

Light news success stories in the papers this week included…

…Tulisa and her new book, not to mention responsibilities on X Factor, which landed her in 47 articles, several more than the 7 that reported on Colombian drug baron Daniel Barrera being arrested…

…The possibility of a Kanye West sex tape, speculation that resulted in 4 headlines, the same number that looked at the findings of a new study, which seems to report one third of cancers in over-70s are diagnosed in A&E…

…and, finally, the return of Downton Abbey to ITV, with no less than 94 stories focusing on the news, significantly more than the 19 looking at that British baby born on the frontline in Afghanistan.

(Source: Journalisted)

Weekly high

In an era of ongoing (or even worsening) austerity measures, more charities could do with taking a leaf out of the Rainforest Alliance book by creating down to Earth, realist adverts like this stunner. Poignant, and funny.

Weekly low

It goes without saying that an anti-gay political advocacy group should think twice about using a wedding photograph of two homosexual politicians in an awareness campaign. Cue law suit. PR, and moral #fail.

Three things that may happen next week…

Ohio will begin early voting ahead of next month’s U.S. Presidential Election, a key ‘swing state’ in the country, J.K. Rowling’s new book- The Casual Vacancy, her first aimed at adults- will likely head towards the top of the literary agenda, and European markets will react to the Spanish budget, containing more spending cuts, announced yesterday.

Dates for your diary

Wednesday 3rd October, Preston- Vision @ UCLAN; Retailers, property developers and councils will meet to talk about challenges facing all aspects of the British high street.

Thursday 4th October, Manchester- Fresh Awards @ The Midland Hotel; Annual award ceremony celebrating the best in marketing and creative industries.

If there is a success story, blunder, or tweeting town you’d like to see included email helloATsmokinggun.co.uk or tweet using #blaggersblog. Happy Friday!

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The power of a tweet

Thursday, September 27th, 2012

To the untrained eye Amanda Holden, Katherine Jenkins, and Daniel Thomas share very little in common. Closer inspection tells another story though, one held together by use, exploitation and misjudgement of social media’s might.

To begin on a positive note, Smoking Gun PR staff have been working hard on the Kumho Tyres Cash for Causes campaign of late. £100,000 is up for grabs, with a public voting system deciding on which organisations will get a share in the spoils. Clearly online networking is playing a huge part in the distribution of wealth then, but it’s amazing just how significant a status update can be.

Cue British TV stalwart Amanda Holden, who summoned the force of her 1,218,404 Twitter followers to take the Bude Sea Pool in Cornwall to the top of the competition leaderboard. That’s not bad, considering the relative obscurity of said open air public swimming facility in the eyes of most Britons, and the nationwide scope of the campaign, evidencing the power of a strong influencer.

Of course the Katherine Jenkins mystery is a very different story, but one no less indicative of the way in which social media, in this instance Twitter, can be used to refocus the spotlight. The 32 year old opera singer took to the platform repeatedly in the hope of ‘clearing her name’ following rumours she and David Beckham had a little too much knowledge of one another. The weird thing being, nobody heard about the scandal before the accused adulteress decided to contest it.

From where I’m sitting there’s a small sceptic somewhere close by who, above the din of the gossip mill, can just be heard screaming something about an attention seeking PR push. Of course we’ll never know what the real catalyst for this bizarre denial was, but there’s no doubt more of the public will have heard her name now than had at the beginning of summer.

In contrast few could accuse Welsh footballer Daniel Thomas of being anything other than honest when he came unstuck following his own 140 character quips. As we reported on our blog recently, his comments regarding Olympic aquatic types Tom Daley and Pete Waterfield were branded as homophobic, and nearly landed the Premier League man in court, if not for the QC deciding the jibe wasn’t grossly offensive, just stupid, and really only meant for friends and family.

The case has led the Director of Public Prosecutions to set about drafting guidelines for acceptable use of online networks, a result of perpetual examples that could also have been used in this article. So we’ll all soon know what can and can’t be said, though it’s unlikely to affect the number of scandals. What’s important, though, is that despite ongoing speculation such technologies have peaked, social media remains a tool of enormous power that can be used for significant gains, just so long as you’re aware of all the potential consequences.

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September 2012 in the Smoking Gun Study

Thursday, September 27th, 2012

Despite the rain and cold we’ve been breaking sweat here on Quay Street this month, with a host of new clients and high profile campaigns taking up our time. Needless to say, we wouldn’t have it any other way.

It’s our great pleasure to introduce a new member of the Smoking Gun fold, Gorilla Glue. This family run American firm is looking for major expansion in the UK, and as such has called upon our team to help with media relations, and social media marketing responsibilities, developing the brand on this side of the Atlantic.

We’re also currently looking after press duties for Victoria Plumb, the UK’s largest independent bathroom retailer ahead of the company’s inaugural TV advertisement campaign. A manufacturer of high quality, luxury products, there’s no denying the fixtures and fittings will look suitably opulent on screen, so we’re delighted to be involved, and can’t wait for the finished footage to be broadcast.

Elsewhere, one of our key sportswear clients, Mountain Hardwear, also had a major first recently. The firm opened a UK retail space in September, taking up residency inside Glasgow’s West End Retail Park; impressive news, not least given Britain’s continuing high street woes, and a sure fire mark of the growing demand for the acclaimed outdoor clothing.

Dairy lovers may have been aware of the recent Butler’s Cheese Craft A Cheese campaign, which came to an end in the last few weeks. With over 642,000 page impressions on the microsite, 3,000 competition entries, and almost 300 pieces of individual media coverage, we’ve been more than kept busy by what must be the country’s first ever crowd sourced cheese.

The winner,  Far Pavilion, was unveiled at Cardiff Castle for British Cheese week, and offers a sumptuous combination of cow’s milk, coriander, and cumin, falling somewhere between Lancashire and more exotic locales. It’s certainly equal to the sum of its parts, as we can concur, and has just about kept the office fueled during what has been another big month in the news, at least so far as our client roster goes. Eyes down for another busy few weeks then, it will take more than the perpetually plummeting temperature to dampen our in-house spirits.

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