Posts Tagged ‘PR’

T Time: China, the U.S., and the Cold PR War

Tuesday, August 28th, 2012
From working as an editor in the UK, to taking charge of a Hong Kong magazine, industry journalist Tony Murray has formed innumerable opinions. Interested to hear a few we invited him to share his thoughts via a regular guest blog. Use the comments form below if you have any feedback or written bile to spit as a result, and please remember; if you don’t like it, he doesn’t work for us…
Public
Relations
Crisis

This week I have mainly been in Delhi and have, consequently been musing on the nature of travel writing. The great cliché of which is to deem a city, a country or even a whole continent as a place of Great Contrasts. As with all great cliches there is a kernelette of truth to it, quite frequently at the very least.

India is the “I” in BRIC, the international brotherhood of emerging regions – the others, from memory, being China, Brazil and Rusholme. Despite – or perhaps because of –this, India is, quite obligingly, clearly a country of considerable contrasts. Although I lived in China for five years, I have never seen the proximity of poverty and privilege that there is in Delhi.

While the city boasts five 5-star hotels and the biggest BMW showroom I’ve ever driven past, it is also riddled with a myriad of make-shift shanty towns. It is also commonplace to see women, often in full religious garb, picking across one of the city’s huge piles of drifting crap. Fetchingly, they usually bring their kids along.

This, then, is the curse of the emerging nations. They are obliged, often for sound economic and political resaons, to ape the countries of the west, putting forward a veneer of prosperity, while uneducated kids die in ditches.

The investment that could have saved them has gone on giving a free mall to incoming luxury brand owners or to building a shiny new stadium. They are, in fact, little more than kids themselves, playing dress-up in mum and dad’s cast-offs, while their little brother drowns in the bath.

Of all these emerging nations, though, it is China that has the greatest PR problem. This is for two reasons – it is a country that is crap at doing it’s own PR and it’s also the one that America hates the most.

Anyway you look at it, China is the New Russia. Whether it’s in terms of the Olympics, the space race or investment in arms, there’s a new cold war going on. True, China is not the military threat to the West that Russia was. Nor is it offering, despite its communist posturings, any true ideological alternative. It does, however, pose an economic threat in a way that the Moscow boys never could.

With the US hugely in debt to the PRC, with Chinese imports undermining the American economy and with Beijing’s “soft power” ever growing, Washinton rightly senses its role as the world’s solus super power is all but over.

Hence, the US misses out on no chance to knock China, subtly and not so subtly, seeking to undermine its standing in the world. Some recent events in China have, undoubtedly, been masterminded in some CIA anti-PRC PR laboratory somewhere.

What of the miraculous flight of a blind dissident who, acording to the New York Times, “ despite his lack of sight,  scaled the walls around his house, sneaked past his guards” and escaped to the US embassy several hundred miles away? All on exactly the same day that Big Hilary arrives in the Jing. Fuck me, what a coincidence.

Then there was the same US embassy that was releasing Beijing smog figures  contradicting the official ones. And what about the US coach that led the chorus of condemnation of the Olympic swimming success of Ye Shiwen, the Chinese 400m gold medallist?

The problem, though, is that China makes it easy. It does imprison dissidents, it probably does cheat at swimming and it does have huge environmental issues. There is, however, a huge degree of self-interest and more than a smidgeon of hubris in the negative PR campaign being orchestrated by the US.

China, however, compounds it all with its complete lack of understanding of PR. It is, to its very core, the ultimate piss-poor client.

It expects the media to pick up on only what it deems of interest, regardless of intrinsic merit. At the same time, it is genuinely outraged when any anti-China stories, no matter how firm the bases, are given any coverage whatsoever.

It was for this very reason that it set up the China Daily, it’s wholly government-owned english language newspaper. The “good old CD”, as it is known internally, has now spent 31 years “rectifying the distorted news values of the West”, while intermittenly slagging off the Dalai Lama.

It’s a practice that has caught on with local councils across the UK. Many of which now produce China-Dailyised monthly publications rectifying the distorted news values of the once-critical regional press. In a no-doubt satysfying double-whammy, many of these largely unread publications are subsidised by the funds once used to run public appointment jobs ads in said regionals. Fair play, though, they don’t often slag off Tibetan spiritual leaders.

Returning to China, though, I suspect what the US truly fears are the genuine contrasts highlighted by our friends in the East. It is, after all, a communist country that is out-performing the world’s mightiest bastion of capitalism. It is also an avowed non-democracy, where – a few skirmishes aside – the general populace show no real inclination to cast off their unappointed overlords.

What many observers forget is that, barely a generation and a half ago, many Chinese were on the verge of starvation. Today they have plasma screens and iphones. It’s not the stuff of revolution, at least not any time soon.

Lest we become a tad smug about our own greater consistency more locally, pray let us remember – for every Wilmslow, there’s a Wythensawe, for every Bowdon Vale, there’s a Benchill and for every Johnny Marr, there’s seemingly at least half a dozen Jason Oranges.

Manchester, too, has so much to answer for as, at the very least, a city of oft unfortunate contrasts

I thank you.

Tony Murray is Managing Editor of Gafencu Men in Hong Kong. He was previously editor of Adline and group managing editor of the Carnyx Group, publishers of The Drum and former publishers of The Marketeer. You can contact him at tonymurray37ATgmailDOTcom

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Twitter’s two new siblings unveiled

Thursday, August 23rd, 2012

As you may, or may not have picked up on in the last week, big news has been announced by one of our favourite social networks. In short, there are two sister sites coming our way, and whilst the idea of even more bookmarks to clog up your web browser may not appeal, the new additions are worth knowing about, albeit both are still invite only.

They come from Ev Williams and Biz Stone, the chaps behind Twitter and Blogger. Their most substantial achievements, the latter may not be the finest blog platform out there (with both WordPress and Tumblr offering far more options), but nevertheless it was one of the key catalysts in the self-publishing boom.

Every Tom, Dick and Harry being able to make their thoughts available for us all to read is, of course, a fast way to annoy people. Especially when grammar and spelling seem to be unimportant to many. But then look at Russian band Pussy Riot, Turkish pianist Fazil Say, and last year’s Arab Spring. Now try arguing that facilitating freedom of speech isn’t something to be proud of.

We shouldn’t need to highlight the popularity of Twitter, given it remains a go to network for personal and PR users. This market dominance, which sees the site play second fiddle only to Facebook, looks set to last even longer if the new developments deliver on their promises. And, given the guys responsible have such strong CVs, we don’t doubt there’s every chance the impact will be felt.

Introducing Medium, a social network that looks a little like Pinterest, only behaves rather differently. Based on so-called ‘collections’, the idea is that people contribute content- from images and video to articles- on a particular theme; for instance ‘the best public relations agency in Manchester’. These are then compiled into a grid like page, with the most popular results, as voted for users, appearing at the top, descending in order of preference.

Then we also have Branch, the second of the pair, which is a polished looking platform that should be of great interest to anyone involved in marketing. Apparently this is “an attempt to combine the intimacy of a dinner conversation with the power of the internet”. That sounds a bit vague, so we’ll explain a little more.

Twitter users can invite others to join them in a real-time discussion on a specific subject, which is then made available to all Twitter users via a custom feed. Imagine a group of footballers discussing the start to the new season, or leading doctors assessing the pros and cons of new research, and you’re on the right lines.

One thing’s for sure, this is about transparency and encouraging open dialogue, which is always a positive from our perspective, meanwhile the major offering on both is to take people away from the noisy, hectic, and almost incoherent mass of status updates, which has certainly been a long time coming. Plenty of potential then.

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T Time: How Do is done

Monday, August 6th, 2012
Regular guest columnist, Tony Murray- managing editor of Gafencu Men magazine in Hong Kong, former editor of Adline, The Marketeer and The Drum- offers his own opinions, not that of Smoking Gun PR, on medialand’s latest news. Click here for his blog, and more of his thoughts.

It’s 5pm in old Hong Kong town and old Hong Kong town habits die hard.  Back in Blightyland it’s 10 am. Old ladies have, by now, been scrutinising Tesco’s vegetable aisle for only the finest radishes for nearly three hours, piles of today’s unread Metros are en route to be recycled into next week’s unread Metros and it’s time for How-do’s first update of the day.

Trepidation grips aficionados of the North West regional marketing and media scene, from Macclesfield to Mong Kok, from Wythenshawe to Wan Chai. What will this new day bring? Which PR consultancy will be claiming a client of seven-years-standing as a new win? Which digital agency will have amicably parted company with whom? Which transparent company re-branding exercise precedes a looming liquidation, well-known to all, apparently, save the How-do Crew? The community aggogles.

Sadly, in a little corner of England with the M3 postcode, it is forever Tuesday May 8th. About four O’Clock. With Groundhog Day predictability, Sly Bailey has, once again, resigned as chief exec of Trinity Mirror, Creative Concern is still looking to re-brand the new Cornerhouse and Karen Young, co-founder of the “Manchester-based integrated agency KMS Media” has, apparently, wrapped The Wrap. Forever.

Some things smack of serendipity. Whose morning would not be brightened by forever re-reading of Sly Bailey’s dismissal, the woman to whom the “Bring Back Maxwell” ceramic mug industry owes the whole of its turnover? Why was she ever appointed? Trinity Mirror senior appointment-making top guys, the clue was in the name. Learn a lesson and strike Sneaky Bushmills off your short-list now.

Fair play to Karen Young, though, she maintained one vital How-do tradition to the end. Her farewell Wrap was self-serving, lacking in insight and mentioned football. It was as if she knew. (For those still curious as to the name Creative Concern opted for for the transplanted Cornerhouse, I’m reliably informed it was “Beryl”).

On a more serious note, for five years How-do served the industry well. As an on-line brand, it came from nowhere, the product of proprietor Nick Jaspan’s post-Northwest Enquirer brooding. It emerged at a time when the Manc community, in particular, was facing its biggest change since the fax made regional sales representation obsolete (somewhere around 1986). It was, of course, the news that one of the world’s biggest broadcasters was coming to town – well the bit of it that comments on speedway races and makes primary-coloured non-peak time fare for prepubescents and stoned stus.

It would be invidious to single out one individual story or thread that nurtured the North West community’s love affair with How-Do, though it’s on-going fascination with Channel M and bemused pursuit of Michael Welch (the ill-starred fraudster who defrauded the NWDA of £440,000 before it had the chance to squander it on “hearts and minds” campaigns and pitching processes of bewildering length and complexity) strike me as particular highlights.

In the end, it was the sheer volume and variety of material that How-do carried that has ensured it is missed to this day. It may have lacked a degree of editorial judgment, allowing a number of organizations to get away with pretty much anything this side of nun-buggery but, in the end, it was this ‘honest broker’ approach that ensured it lasted as long as it did. How-do bore no grudges and made no judgements. It didn’t unduly promote advertisers, nor smite those that declined to help with the gas bill – a lesson that others in the sector should learn from, but won’t.

During its five-year run, How-do became part of the daily routine for media owners, PR consultants, advertising agencies, digital companies, designers and even seemed to crack the client market. It went on to stage the How-do Awards, the NW industry’s largest annual awards gathering since the hey-day of the Roses (any day pre-August 1999 frankly).

It departed the scene just as the BBC move that inspired its launch finally became a reality. The volume of material that was its every day diet is now restricted to individual company’s websites and the occasional nib on the MEN Monday media page.

Is this a loss? Well yes. The mere existence of How-do was a testimony to the vibrancy and diversity of the North West media and marketing community. Even the bits of it that are in Liverpool. No other area of the UK, outside of London, could have sustained such an on-line entity.

Will it be back? Well no. I doubt it. The wrangling that surrounded the abortive merger between How-do and Manchester Confidential has left Nick Jaspan, the project’s undoubted auteur, unlikely to return to the fray.

Even Mark “Gordo” Garner the serial-proprietor behind ManCon could not replace Jaspan at the How-do helm, though we should be grateful for the mature, reputation-enhancing and dignified manner with which he has comported himself since HD’s unfortunate demise.

How do. How did. How done.

How-do.co.uk may be gone, but you can still get nearly 40 per cent off a glass of prosecco at the Kaleido Bar and Grill (near Urbis) thanks to ManCon.
God bless yer.

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June 2012 in the Smoking Gun study

Wednesday, June 27th, 2012

Another month over and, hopefully, a load of bad weather behind us, all eyes are now fixed on a promising July, both in terms of the outside temperature and business opportunities. That said, it’s not like the last four weeks haven’t been successful too.

After all, we’ve just welcomed a major new brand to our client roster, which is always big news. South Korean auto specialist Kumho Tyres has appointed Smoking Gun PR to handle media outreach and social media marketing duties within a new corporate social responsibility and community outreach campaign. Following a competitive pitch process we’re delighted to have emerged on top of the pile, not least when it involves such a good cause.

Check out kumhocauses.com for full details, but in short the company has £100,000 to give away, so its nationwide retail partners have selected two worthwhile organisations in their local area, with customers being given the opportunity to vote for which receives the largest share of the prize money. An expansive selection of charities and projects have already been shortlisted, so we’re eager to start the ball rolling with suitable online and print based publicity pushes, and keen to show our expertise in this field of PR. It’s always a lovely feeling to be helping some very worthwhile causes during our working week.

In addition to this a familiar entertainment client has been back in the office too, having just booked its staff in for one of our popular social media training sessions. By delivering concise and effective updates on everything from Twitter to LinkedIn, our team will ensure another company isn’t left behind in one of the world’s fastest moving communications areas; a key to success in 2012.

Aside from this we’ve also been busy submitting a few of our proudest moments from the last 12 months to the CIPR ahead of the North West PRide awards, which will take place later in November. Hoping to add to our burgeoning trophy cabinet, work in events, print and digital campaigns has been put to the judges, indicative of our ability to succeed within a number of areas, achieving the kind of results client’s crave which we’re only too happy to shout about.

As marketers and public relations professionals the (Christian) world over already know, July is really about securing Christmas coverage in long lead monthly press. With this in mind we’ve also been working tirelessly on a host of new projects for current clients, to ensure that by the time the aforementioned awards arrive we’ll have plenty of current evidence to support our claim as one of the region’s most effective agencies when it comes to telling effective stories via column inches, broadcast minutes, and social media buzz. Plenty to be getting excited about then, roll on the rest of summer.

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The real cost of overselling

Thursday, May 31st, 2012

How do you lose $4.5billion in seven days? Well, it’s easy if you know how, or brazenly hike the estimation on your company before floating it on the stock market. It’s not often investors come away trying to sue a firm for false promises, but the real surprise is that people bought into the dream in the first place.

Mark Zuckerberg’s Facebook, the world’s biggest social network, was valued at $104billion, with individual stock hitting the exchange for the first time recently at around $38 a unit. By this Tuesday they were selling at just $30 each, and needless to say that result has led to plenty of grumbles, with some consulting legal representatives to see if they have grounds to file a claim.

This isn’t the first time a web based company has proved to be an overblown entity. A simple Google search using the term ‘MySpace stock’ will bring up a vast amount of articles from a range of sources pondering on what the outcome will be of this current FB fall. And we shouldn’t need to explain why that link is so telling, what with MySpace’s former dominance in this still fresh faced social media field, the huge buyout, and the platform’s eventual fall from public favour, turning it into a huge profit-sucking expense.

It’s unlikely things will repeat themselves exactly in this instance though- let’s not forget there are nearly 1billion users signed up to Facebook. And, realistically, the $4billion or so analysts estimate has been lost in the fire is really small bucks to the big boss; his brand will still be here tomorrow. What this really represents, if nothing else, is a stark warning about the cost of not keeping your feet on the ground when attempting to pitch an idea. And this applies to everything- from PR campaigns to new product designs, flash sales, or growth projections for the future.

It pays dividends to be realistic when offering services, or weighing up pros and cons. In the context of reputations, the FB situation is certainly not an irreparable catastrophe, but the company is no longer the untouchable darling of online business. All that glitters is far from pure gold then, though over time, with proof of retained advertising worth and sustainable user growth, Zuckerberg’s losses can, perhaps, be recouped.

But this is besides the point really. What matters is that no brand, irrespective of size and trend, can ever hope to continue overselling its worth, sans substantial evidence, without due reprisals- either financially or in terms of public perception. Post financial crisis it’s amazing this wasn’t already understood. But then again, with social media, the darling channel of marketers, perhaps it really is Fool’s Gold.

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May 2012 in the Smoking Gun Study

Thursday, May 31st, 2012

In true spring style this month has been all about new life on Quay Street, with a fresh addition to the team, not to mention all manner of staff enrichment and skill sessions. As such it’s safe to say we’re all feeling refreshed and ready for the impending summer.

With the arrival of June comes another recruit to the Smoking Gun fold. Anne-Marie Bailey is ready to join the team after showing significant initiative as a self starter and launching a successful PR blog, profiling a range of high powered professionals, as part of her post graduate research. She’ll be bringing with her talent in social media, web content and lateral thinking, all of which will be put to good use within our burgeoning client base.

Aside from this we’ve been investing significantly in our current staff too, allowing them to undertake additional training specific to their role and personal development plans. This has ranged from conferences on actionable insights to advanced copy writing and editing workshops, all with one goal in mind; improving the core skill base of our in house team to maintain our reputation for delivering quality coverage via innovative campaigns.

Elsewhere and SGPR representatives have also been on hand at a range of other key industry events in the region. Just yesterday we attended the Technology for Marketing and Advertising expo at Manchester Central, whilst earlier in May we made the most of eConsultancy’s Digital Shorts, with a host of discussions therein on web analytics, social media algorithms, and other subjects vital to our ongoing success.

As you can see then it’s been a fruitful month, and this is before we’ve even mentioned liaising with traditional print media by way of attending the Manchester Publicity Association’s recent lunch, alongside editors from GQ, Shortlist, Top Gear, and Nuts. Useful activities no less, it should go without saying there has also been plenty of time spent hard at work on a range of upcoming initiatives and ideas, not to mention some significant pitches- news on those to follow in the very near future. Busy days indeed, and even busier times to come, we’re already looking forward to the challenges posed by the next few months, and relishing in the prospects ahead.

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The price of (retained) fame

Wednesday, April 25th, 2012

Summer is approaching, with warm weather hopefully on the horizon. Already though it feels like silly season has arrived given the extreme measures people have been taking simply to secure their place in the popularity rankings.

It’s certainly nothing new, celebs rise to prominence only to then find their popularity on the wane. But how far is too far when it comes to selling your story, personality, or brand image in the name of bolstering that public profile?

Recent weeks have provided countless talking points on this issue. A certain music industry big-wig’s ‘unauthorised’ biography springs to mind as the most glaring example. Apparently Mr Cowell had been a little evasive with the book’s writer, Tom Bower, and some of the ‘revelations’ inside have been revealed much to the displeasure of its subject. But then let’s look at the surrounding evidence.

X Factor’s ratings are in decline, both in the UK and Stateside, with stiff competition coming from Strictly Come Dancing, The Voice, and that other show Cowell judges, Britain’s Got Talent (with the latter two currently in a ratings war BGT is losing). Coupled with this his last attempt to create something new resulted in the dud Red Or Black, all of which suggests his days on top may be numbered.

With this in mind if the opportunity arose for a biography to be published that puts the once all-powerful host back in the limelight it could benefit all those involved. Not least as contained therein are ‘shocking secrets’ that double up as evidence suggesting Cowell isn’t as camp as his wardrobe decisions and beauty regime suggests. Suffice to say though, he may have (allegedly) had a fling with Dannii Minogue and, way back when, Sinitta, but nobody in this office is convinced.

Sticking on the music front Madonna’s made some bold moves of late too. It’s probably unnecessary to explain that the latest LP from this mature star, MDNA, is a direct reference to illegal drugs she’s arguably too old to still dabble in, so let’s focus on two tracks therein. I F****d Up will clearly raise an eyebrow or two, whilst single Girls Gone Wild, and its accompanying video full of gyrations and chains, is similarly ‘shocking’, though mainly because the woman in question is 54. Now I’m not saying she’s worried about competing in a pop marketplace overrun with successful, younger females, but if she were this would be a logical reaction, albeit one that could potentially traumatise some viewers.

It’s not just musos that come to mind, either. Ricky Gervais’ recent controversial Channel 4 pilot Derek, which was accused of poking fun at a guy who may be academically and socially challenged, has come at a time when the comedian’s reputation is at its lowest. Idiot Abroad is OK, but The Ricky Gervais Show isn’t, at all. Again, to insinuate that following the runaway successes of Extras and The Office the funnyman’s lack of smash hits has led to a crisis of (egotistical) confidence, which in turn gave rise to his decision to go for a sensitive, ratings-grabbing subject matter, would be speculation. But it does make perfect sense.

Whatever the reality there’s no denying extreme measures can lead to a measured increase in sales, but then how many times have we seen this happen, only to then witness the celebrity continue falling from the front page after the smoke finally clears? So is it a good idea to go to such lengths in order to stay in the press? Furthermore, do you think these examples can be labelled as mere attempts to generate publicity? Why not share your own thoughts on the matter via the comments form below and let’s see if they match our own theory.

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Big ideas, small budgets: why creativity doesn’t cost the Earth

Wednesday, April 25th, 2012

A company’s marketing power is only measurable by the innovation inherent in the team responsible. Times are tough for all businesses right now, so it pays to understand you don’t have to receive a huge bill for making equally sized waves.

We’re never ones to blow our own trumpet too loudly, or without due cause. Yet it would be a gross oversight not to begin by referencing our own ongoing work in this context. Last year saw us take home national awards for providing cutting edge, not to mention memorable PR services to Panda, the all-natural healthy snack brand, delivered with real value for money- exemplary of the case in point.

Bringing things back up to date most recently we launched the Panda Balboa video across platforms like YouTube, racking up 26,000+ views on said site alone, in just over a week. As with anything aimed at going viral when looking for the true reach of such a clip one needs to take into account the fact this will then be shared with friends on other networks, who in turn will share with friends of friends and so on, for as long as such web services exist.

So what’s it all about? Well, our friends at Panda are celebrating their 30th birthday so we were tasked with amplifying that in a fun and memorable manner. Then we discovered the Rocky classic Eye Of The Tiger was also 30, which inspired us…

This is evidence enough, but perhaps it’s also relevant to reference the international column inches grabbed by another of our Panda stunts, which saw a liquorice mural of Prince William laid out on a busy Manchester thoroughfare. The idea was good enough to be selected for ITV News and BBC Breakfast, now filmed in neighbouring Salford, and again shows a cost-effective way of making a mountain of coverage from a relatively mole-hill sized investment.

The point is that whatever your business it’s important to remember in 2012 time, effort and innovation are really all it takes to achieve the kind of exposure once only possible through huge expenditure. Food PR, for example, no longer needs to be intrinsically linked with celebrity chef endorsement and associated imagery, and this rule applies across marketplaces and business models. Stepping into the new financial year provides a good opportunity to re-appraise old practices, so why not take time out to find the right professionals or come up with a great idea internally, and give your small undertakings a truly global presence.

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Image is everything- marketing and the awards season

Wednesday, February 29th, 2012

With the last month defined by award ceremonies- from the Brits to the Oscars- the subject of style has been on everyone’s mind. Get it right and a great look can make your reputation, misjudge things and the results can be costly.

Let’s not forget Julia Roberts, whose decision not to bother shaving under the arms made her something of a showpiece for how not to hit the red carpet back in 1999, at the London premiere of Notting Hill. Fans and paparazzi looked on in shock as hair was revealed in a place stereotypically redundant of follicles for females, and for many people the star would never seem as glamorous again.

Ironically it was at the very same movie opening that Liz Hurley wore the famous Versace safety pin dress that subsequently bagged her ‘greatest red carpet gown of all time’. As The Telegraph put it, the ensemble was “widely credited for boosting her profile”. Two choices, with two hugely different outcomes; examples so pronounced it’s remarkable those in the spotlight still make such catastrophic mistakes.

Of course appearances aren’t the only aspect of image. As a former boyfriend of Hurley’s, Hugh Grant, learned to his peril after being caught, pants down, with a prostitute. Despite his presentation this behaviour saw his reputation plummet from befuddled English sweetheart to something of a sexual deviant, and earned him international notoriety, proving that if you’re going to partake in such pastimes it’s probably better not to do it in Hollywood.

The point is that whatever we want to project about ourselves must be backed up in practice 360-degrees. And when it comes to business understanding this concept is even more important, as it often means the difference between success and failure, or in the most extreme cases, the ability to take potential failure and turn it into something profitable.

Just look at the recent multi-award winner The Artist. Now ask yourself not how a silent film managed to scoop so many trophies, but how it managed to achieve such impressive box office figures in a cinematic age typified by spoon-feeding.

The film’s festival success brought it to the attention of The Weinstein Company; one of America’s biggest independent film firms. With the involvement of this major player the movie was catapulted to mainstream success, again proving the power and worth of key influencers in any business sector.

The projected image here (not least thanks to the ‘audience response trailer’) is of a jaunty, unique, but universally enjoyable release. So consider each part of your business as a new box office hopeful, or a red carpet event. It’s something we PRs have been doing since the words public and relations were first put together, even when it’s not an award ceremony.

And as for the prize-giving evenings themselves, to confess a not so well kept secret- these events are as much about networking and the perception of your company as award-winning, as they are about the actual accolades involved, nice though they are. In summary then, clean up, and look good in everything you do, because first impressions still count for everything and your customer’s perception is reality.

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How to.. find and use insights in PR planning

Wednesday, February 29th, 2012

In the latest of our practical guides to PR and digital marketing we offer some basic tips on using insights to help plan effective marcomms campaigns.  Finding useful and useable insights is a key factor in developing successful campaigns and is an essential part of the strategic planning process, so here’s how we do it.

What is an insight?

A statement based on a deep understanding of your target consumers’ attitudes and beliefs, which connects at an emotional level with your consumer, provoking a clear response. For example people might say ‘This brand understands me!’, or ‘That is exactly how I feel!’, even if they’ve never thought about it quite like that. When leveraged this has the power to change consumer behaviour.

Insights should affect a change in consumer behaviour that benefits your brand, leading to the achievement of the marketing objective. Exploit them by delivering a point of difference for your brand or a benefit (i.e. adding value).

Where to find insights

Insights can be gleaned from many sources both internally and externally, at no cost and from specialist companies for a fee.

Potential sources include:

  • Customer services
  • Focus groups
  • Mintel
  • TGI
  • Sales data
  • Sector trade press / reports
  • Customer demographics
  • Social technographics
  • Media packs
  • Google analytics
  • Facebook data
  • Blogs
  • Twitter
  • How to fully understand the audience (courtesy of Clare Briscall, Planning Director at integrated marketing agency Madhouse Associates):

    Key things to think about:

  • Niche the audience into smaller segments
  • Customer journey from search to consideration
  • Use all possible touch points with the customer
  • Look for decision making triggers
  • Understand past buying behaviour within your sector
  • Understand how the niche audience buys/behaves in other comparable sectors
  • Zeitgeist – look for things going on in their world that might affect consumer decisions
  • Competition messaging – what are other brands saying and doing? Is their a gap?
  • Competition interaction – how do others deliver their messages to the audience?
  • So good luck finding your insights and read the blog for future tips on how to action them or feel free to call us and ask of course!

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